Customer Service Information Security

Felicia Fluitt

*** ****** ****** ****., *** *F 347-***-****

Brooklyn, NY 11206

********@*****.***

Summary Statement

Date Entry professional with 20 years as a loyal, dependable and reliable employee entrusted with

accurately entering sensitive lawsuit information into companies outfacing database for public review.

Experience

FINRA (Financial Industry Regulatory Authority) New York, NY March 2015 –

April 2016

Mail Room Coordinator

• Processed Incoming and Outgoing Mail and Packages

• Analyzed all incoming Correspondence Directing Case Documents and Complaints to

Appropriate Departments

• Processed New Claims and Checks in Accordance with SOX

• Adhered to Established Information Security Policies Procedures and Regulations

• Input and Updated Shipping Data in Electronic Systems

• Performed a Variety of Tasks in order to Provide Administrative Support to Regional and

Headquarter Staff

FINRA (Financial Industry Regulatory Authority) New York, NY Aug 2007 – April

2016

Coordinator III/Awards Specialist

• Maintain confidentiality

• Accurately enter personal arbitrator information into company database

• Proficiently edit application entries

• Provide customer service via phone and e mail correspondence

• Insure proper completion of arbitrator update information

• Perform administrative task as assigned

• Undertake efforts to improve arbitrator disclosure reports

• Assist with targeted audits of arbitrator files to ensure the accuracy of arbitrator disclosure

and background information

NASD (National Association of Securities Dealers) Sep 1996 – Aug

2007

Awards Specialist

• Entrusted with Reviewing Award information for accuracy and clarity

• Scanned awards to FINRA’s database for public view

• Tasked with sending Awards and report to paid subscribers on a bi weekly basis

Skills

Proficient in Microsoft Applications and Internet Search Engines

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Excellent Customer Service

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