Customer Service Manager

Melanie Sullivan

**** ***** **. ***** *****, TN *7379

Phone: 423-***-****

************@*****.***

Experience

February 2017- Present

Quality Mechanical Group

Admin Assistant

Account Receivables

Account Payables

provide Administrative duties (not limited to filing, typing)

Call on vendors for payment and balances

Customer Service

November 2017- present

United Healthcare- Medicare Solutions

Sales Agent

Present Medicare Solutions to those with Medicare coverage

Write Medicare Advantage insurance

Customer Service

August 2017- present

Aflac

Sales Agent

door to door sales of voluntary benefits (Life, Cancer, Accident, etc)

customer service

January 2016-May 2017

Multiplan

Data Entry

Entry of Provider credentials

October 2014- January 2016

Chattanooga Center for Sports Medicine, Chattanooga, TN

• Front Desk

• Check in patients

• Collect insurance information, co pays and outstanding balances

• Customer Service

• Comparison of Pacs Xray program to Athena Billing Program

• Assist patients with Patient Portal Program

•EMS (Electronic Medical Filing System)

January 2001- October 2014

Chattanooga Coca-Cola Bottling Co. Chattanooga, TN

United Packers Administrative Assistant to the Operations Manager and HACCP Coordinator

HACCP Certified

Certified to perform Internal Auditing.

Participated in the implementation of Master Control software program.

Maintains Master Control software program for document control.

Record Control Program Owner (ISO 22000/ ISO 9001)

Document Control Program Owner (ISO 22000/ ISO 9001)

Knowledge of ISO 22000/ ISO 9001

Participate in Food Safety inspections, records results of inspection, follow up on corrections

Maintains all documentation and Standard Operating Procedures incompliance with the FDA

Maintains all facility files for environmental related activities and correspondence.

Review and Post Quality Reports such as City Flow charts, production yields, Consumer Complaints, Quality graphs

Prepared travel arrangements for Packer Management Staff

Prepared Expense Reports

Administrative duties for Production Managers, Distribution Managers, Warehouse Manager, Quality Control Manager, Production Coordinators and the Operations Manager, VP of operations

Prepare and submit state and government forms for license and certificate renewals.

March 1999- January 2001

Chattanooga Coca-Cola Bottling Co. Chattanooga, TN

Account Receivables

Post Payments to customer accounts

Collections

Customer Service

March 1998-March 1999

Amsouth Bank

Teller Services

Basic Teller Functions, handling and counting daily transactions, maintaining balance at end of work day.

Customer Service

January 1996- March1998

Ronnie’s Restaurant

Waitress

Education

July 2017

Obtained Life and Health Insurance license for State of TN

1996-1998

Chattanooga State Community College Chattanooga, TN

1992-1996

Soddy Daisy High School Soddy Daisy, TN

Standard Diploma

Other Training:

HACCP Plan Development, Training System Administration Certification for Master Control Document Control, Document System Administration for Master Control Document Control.

Tips

I pay attention to detail, maintain confidentiality, work well with others as well as individually, goal oriented, People person. My computer knowledge includes: Microsoft Word, Excel, SAP, AS 400, Power Point, Lotus Notes, Microsoft Outlook, Visio, Master Control, and Management Plus Program, Athena, Pacs, EMS, Type 35 to 40 wpm. Quickbooks

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