UX Designer

Joanie Lutz

Santa Clara, CA

925-***-****

****.******@*****.***

www.joanielutz.com

SUMMARY

Talented UX professional with 3 years of experience designing intuitive interfaces for B2B SaaS applications. Specializing in understanding the way people think and behave, and how this influences design decisions. Experienced in eliciting requirements, empathizing with users, mapping experiences, wireframing solutions, and creating interactive prototypes.

EXPERIENCE

UX Designer / Product SME at Plutora Inc.

Santa Clara, CA, August 2015 - Present

•Drive research-based usability improvements for Enterprise Release Management software

•Primary advocate for users. Empathize with their needs and translate those needs into cohesive design solutions

•Audit all new features for consistency and usability before development phase, and advise changes when necessary

•Collaborate closely with VP of product, product managers, developers, and the marketing team

•Track and analyze user engagement and suggest changes as needed based on user-centered design principles

•Reduce internal development time and costs by delivering detailed UX requirement documents to the development team

•Design, build, and maintain internal dashboards showcasing usage statistics and release status using our APIs

•Successfully designed and implemented in-app help via pendo.io that includes product guides, announcements, a knowledge base integration, and contextual help using HTML, CSS, JavaScript, and APIs

EDUCATION

MS in Human-Computer Interaction

DePaul University, Chicago IL, June 2015

•GPA: 3.8

•Relevant Coursework: Interaction Design & Information Architecture, Prototyping & Implementation, Usability Evaluation Methods, Inquiry Methods & Use Analysis, Accessibility Design, Usability Issues with Handheld Devices

BA in Psychology

University of California Santa Cruz, Santa Cruz CA, December 2006

•Emphasis: Cognitive Psychology

SKILLS

•Wireframes

•Prototypes

•User Research

•Usability Testing

•Process Flows

•Journey Maps

•Concept Maps

•User-Centered Design

•Cognitive Psychology

•B2B SaaS Applications

•API integrations

•HTML

•CSS

•JavaScript

•Keynote

•Balsamiq

•OmniGraffle

•InVision

•Axure

•Sketch

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