Customer Service Medical

Javier A. Gonzalez

**********@*****.*** ● 407-***-****

**** ***** **** *****, ***** Cloud, Florida 34772

Summary

Results-oriented, self-motivated and disciplined team leader with exceptional creativity, organizational, supervisory, communication and team building skills. Knowledge of OSHA requirements and experience in planning and operations management. Focused on exceeding customer expectations and assisting in exceeding company production and revenue goals.

EDUCATION & TRAINING

UCF, Avionics Technician, 2018

Repaired, installed and modified wiring system under supervision and in accordance with FAA regulations, and cleaned, inspected, and performed scheduled and unscheduled maintenance. Blueprints and Diagrams reading plus interpretation. Responsibilities included: maintenance/repair/modifications to avionics components. Visual inspections, remove and replace components for troubleshooting.

Florida Tech College, Computer Programming 2014

Everest University (formerly Florida Metropolitan University), Computer Science 2000-01

SKILLS & LICENSES

FCC Licensed DOT Regulations

Leadership OSHA Regulations

CDL Class B Safety Conscious

Bilingual in Spanish Strong Interpersonal and Communication Skills

Sound Organizational Skills Self Motivated, Self Starter

Logistics Strong Business Acumen

Stratgic planning and implementation Troubleshooting

Excellent Time Management Warehouse and Fulfillment

Professional Experience

United States Postal Service, St. Cloud, FL

Rural Carrier 4/2014 - 3/2018

Delivered mail and parcels to residence and business

Organize and Case Route for delivery

Obtain signed receipts for registered, certified, insured mail and Collect money COD packages

Sell stamps and money orders

Operate approved vehicle for delivery

Solve customer concerns

Quantem Aviation, Orlando, FL

Lead Material Handler 10/2013 - 10/2014

Successfully managed production activities so all orders were shipped on time.

Championed quality initiatives.

Maintained and communicated daily productivity and shipment reports.

Verified that all process control parameters were being documented and followed at all times.

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

Created and updated department work instructions and reports on a regular basis.

Addressed all personnel issues promptly and professionally.

Determined suitable crewing requirements, scheduled employees to meet changing production schedules.

Exceeded aggressive production and safety goals while minimizing equipment downtime.

Colonial Medical Supplies, Orlando, FL

Medical Supply Driver 6/2009 - 6/2013

Established long term customer relationships through prompt and courteous service.

Oversaw hiring and training of new employees

Pick up incoming stock and delivered materials to designated locations

Provided safe and expeditious delivery of oxygen tanks and concentrators, wheelchairs, powerchairs and hospital beds

Hospital bed setup and maintain equipment with federal regulations.

Created exceptional customer experiences.

ETECH, Orlando, FL

Warehouse/Driver 3/2006 - 6/2009

Delivered and Setup Tradeshows to include programming and internet installation.

Checked merchandise and stenciled all equipment with company logo.

Walmart, Orlando, FL

Photo Lab Technician 4/2000 - 3/2006

Customer Service and Sales

Processed and developed photos, film and CDs

Maintain equipment and printers

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