Desktop Support Customer Service

Curriculum vitae of Malese Ronald Madihlaba

Personal information

Title : Mr Names : Madihlaba Malese Ronald

ID no : 900********** Date of birth : 13 march 1990

Gender : Male License : Code 10(c1) with PDP

Address : unit 416 Cell : 072-***-****

120 end street Email : ******.******@*****.***

Johannesburg

2001

Formal qualifications

Microsoft

-Microsoft certified professional/70-410 (MCP)

-Administering windows server 2012/70-411

-MCSA (412 - Configuring Advanced Windows Server 2012 Services)

Careers it (2012 - 2013)

-IT Technical support NQF level 4 through HP (Hewlett Packard) Learnership.

Rosebank College (2010 - 2012)

-Diploma in internet engineering

Modules

- End user computing (Microsoft word, PowerPoint, Excel, Outlook)

- Computer architecture (A+)

- Web development (html)

- Business communications

- Analytical techniques

- Network architecture (N+)

- Internet fundamentals

- Business information systems

- Programing logic and design

- Programing 101 (Visual basic)

- IT project management

- Principles of security

- Web development intermediate (C#)

Matric (2008)

- Life sciences

- Agricultural science

- Mathematics

- Physical science

- Sepedi

- English

- Life orientation

Employment summary

Employment summary

Employment status : Unemployed

Company : Spartan technology rentals.

Position : IT technician / Supervisor.

Period : 01 august 2012 to 8 March 2018

Duties and responsibilities

-Responsible for advanced fault finding and repairs of laptops, desktops and printers.

-Installation and upgrades of all new hardware & software.

-Co-ordinate hardware repairs.

-Troubleshoot problematic areas using either one of the following ways: onsite visit, via telephone, email or remote support.

-Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.

-Installation and support of mobile devices 3g, VPN, android phones, and IOS devices.

-Setup of emails computers, iPad, tablets and smart phones.

-Troubleshooting and escalation of technical problems.

-Assist it procurement with information on what hardware to order when needed.

-Provide advance second and third line analysis and response to incidents and service request tickets submitted by internal/external business users.

-User/client support and administration.

-Field support to end users.

-Ensure that standards and protocols are adhered to.

-Printer repairs, configurations and troubleshooting.

-Response to logged calls on CRM.

Additional duties

-IT department asset management.

-Fleet vehicle management.

-Control loan units and preparation of loan units.

-Call logging and case escalation of faulty units

-IT Stock control & update

-Plan driver’s daily deliveries and collections.

-Ensuring that people in my team are fulfilling their responsibilities.

-Making sure all technical/IT stock is stored and counted properly.

Skills

-Self-management.

-Dedication and loyalty.

-Attention to detail.

-Communication and excellent customer service skills.

-Perseverance.

-Self-development

-Problem analysis.

-Flexibility.

-Technical and fault finding skills.

-Output orientated quality orientation.

-Persistence.

Contact this candidate