RESUME

Allamraju Sai Phaneendra

S/o A. Subba Rao

Steel Plant, Ukkunagaram

Visakhapatnam - 530032.

Mobile No.:897-***-****

E-mail:ac54dj@r.postjobfree.com

CareerObjective:

I have a strong desire to work in an environment where I can be innovative and each day at my work place becomes a new challenge for me to improvise my skills. A workplace where team work is given more importance and everyone has an ample scope to develop is the best choice for me.

Work Experience:

Working as a Lead Associate at Genpact from 20-January-2017 to till date. (3 Years 10 Month in Experience). Previously with Tech Mahindra (August 2014- December 2016)

Academic Qualifications:

S.NO

Course of study

Board

Name of Institution

Year of pass

Percentage 1.

BSC Computer Science

University Grants Commission (India)

Annamalai University

2017

72%

2.

Diploma

SBTET

RGRP

2011-2014

82.57%

3.

CBSE

Central Board of Secondary Education

DAV Public school

2010

60%

Strengths:

Self-Motivated with strong interpersonal skills and ability to effectively interact with all levels of staff and external contacts and work as an effective team member.

Assertive enough to do and learn new technologies and work under pressure and deadlines, quick learner, truly team player

Self-confident.

Honest

Professional Skills:

Trouble Shooting and service improvement Skills.

Took initiative in providing Knowledge Based sessions to New Joiners and sorting out the clarifications required.

Have a good scope of communication skills where in enhanced in providing the support to customer in terms of meetings.

Played a lead role in reviewing of SOP’s, Documents which are need to be published among the team for knowledge base.

Providing efficient solutions to the customers with no down time.

Technical Skills:

DBMS

SQL

Servers

2003,2008,2008R2,2012R2

Client

XP, 7, 8, 8.1

Operating System

Windows, Linux

Tools

SCCM, SCOM, Service – Now, HP Connected Backup, Box

Virtualization

VMware VSphere ESXI 5.5

Trained in:

Basics of Hardware.

Fundamentals of Networking and Troubleshooting.

Cloud Computing. (Basic of server build and decommission)

Basics of Storage, Security, Database (DBMS and RDBMS)

Windows 7, 8, 8.1 Client versions (Installation and troubleshooting the issues).

Windows Server 2003/2008/ 2008 R2/ 2012 R2. (Active Directory, Failover Clustering, RRAS, DFS, File Server, DHCP, DNS, WDS, IIS Administration)

Project Under Taken:

Project: Coca – Cola (The Coca-Cola Company)

Environment: VMware ESXI 5.5, Windows Server 2012R2, Windows Server 2008 R2, Windows 7, Windows 8.1, Windows 10, SCCM, Symantec Endpoint Protection, HP Connected Backup

Role: Team Lead – Global Client Platform Operations

Duration: January 2017 – Till Date

Roles and Responsibilities:

Provisioning of AWS Workspaces.

Working with Azure MFA (Multi factor authentication for AWS)

Resolving issues with unhealthy workspaces.

Creating IAM Encryption Keys

Creating IAM Roles

Checking Inbound and Outbound rules in VPC

Working on Off boarding issues for windows ATP.

Working on Internet access issues in AWS

Working on monitoring network traffic through Palo alto console.

Installing and configuring virtual machines desktops through VDI Management console and server through VSphere Esxi 5.5, Migrating the servers using vmotion, setting up DRS, configuring HA, Fault Tolerance

Automating Tasks using PowerShell scripting (For application deployments through SCCM, For generating Active directory reports, generating server reports etc)

Created clones from existing VMs (both live and powered-off)

Administering Windows Server 2008 R2

Troubleshooting performance issues.

Creating applications through Citrix XenApp Presentation Server.

Configuring Group Policies

Configuring DNS records, Configuring DHCP Scopes

Configuring Proxy Exceptions through GPO.

Applications/Patch deployment through SCCM

Building Applications through Application Deployment Toolkit

Preparing PowerShell scripts for Application deployment

Allowing/Blocking Applications through Symantec Endpoint Protection

Preparing SQL Reports through SSRS Console.

Installing and configuring SCCM Clients

Remediating inactive SCCM client issues.

Installing BOX applications on desktops and servers

Remediating BOX sync issues/ storage issues

Installing HP Connected backup software, configuring backups, remediating backup issues.

PowerShell scripts for basic health checks, disk space availability, uptime checks etc.

OS level issues (Unexpected Reboots, BSOD Errors, Memory Leakage Errors, Hardware Failures)

Bit locker issues, Network share issue.

IIS Site configurations, updating/replacing the config files.

Monitoring IT store tickets and resolving the issues within SLA through Service now tool.

Project: Scotia Bank (The Bank of Nova Scotia)

Environment: Windows server (2000, 2003, 2008 R2, 2012 R2), Linux, Solaris.

Role: System Support Specialist – Server management.

Duration: February 2015 – December 2016.

Roles and Responsibilities:

Installation of Operating System through Network using WDS (Windows Deployment Services).

Configuring of DHCP, Creating Multicast Transmissions, Binding the IP’s

Administration and Troubleshooting of Windows server roles such as DHCP, DNS, IIS.

Registry Editor, Performance Monitor, tuning, Remote access tools, analyzing system logs, disaster recovery and identifying potential issues

Configuring DFS and sharing the files and testing.

Configuring RRAS and creating the VPN connectivity.

Providing application support for almost 48 applications.

VSphere (VMware server provisioning, Troubleshooting)

Snapshot manager and restoring a snapshot.

Managing Tasks, Events and Alarms

Installing and updating Antivirus and providing the prominent security updates on the environment.

Performing Monthly Patching Activities (advertising the Patches through SCCM, Server reboots through SCCM Console).

SCCM Client installations/remediation’s

SCOM overrides

Application Publishing through Citrix XenApp Presentation server

Monitoring alerts through SCOM console (P1 and providing the solutions within the SLA period)

Monitoring IT store tickets and resolving the issues within SLA through Service now tool.

Provisioning and decommissioning of servers from Cloud Console. (BMC 3rd Tier).

Tools used like service now, BMC 3rd tier, fire call, VERITAS, citrix XenApp.

Achievements:

Received 2 Bravo Awards in the organization for putting maximum efforts on reducing the customer escalations

Received 2 Pat on Back award for Actively taking part in SCCM Client remediation’s (Took the initiative and completed in time) and for remediating the MS patching issues on monthly basis

Received Guru Award for exceptional performance in managing the team management activities, actively resolving the production issues, remediating SCOM/SCCM issues.

Certifications:

MCSA (70-411), .

MCSA (70 – 410)

MCSA (70-412)

Personality Traits:

Ability to lead a team.

Adaptability to new Environments.

Good Managing skills.

Personal Details:

Date of Birth : 04 April 1996

Father name / Mother name : A. Subba Rao / A. Subba Lakshmi

Gender : Male

Languages Known : English, Hindi

Hobbies : Listening Songs, Learning New Technologies

Strengths : Teamwork skills, Leadership skills

Alternate Phone No : 801-***-****, 949-***-****

Declaration:

I hereby declare that the above furnished details are true to the best of my knowledge and belief.

Sai Phaneendra Allamraju

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