Security Officer Customer Service
Resume:
Michelle Clark
Norwalk, CA *0650
***************@***.***
Objective: Seeking a position utilizing excellent customer service and verbal skills.
Profile: More than 10 years experience with the Transportation Security Administration as a Transportation Security Officer protecting our country and the general public. I am experienced in TSA airport operations and people skills. I have proven skills in problem solving as well as my ability to work with my fellow employees and the general public. At the terminal I get the job done.
Experience:
February 2008- May 2018
Transportation Security Administration, Los Angeles, California
Transportation Security Officer (screener), SV 1802 D/D, G/G, E/E
Duties and skills include:
Processing passenger ID and ticket verification in an efficient manner
New hire briefings
Tray maintenance
Explaining TSA policy to the general public
Answer passenger questions
Shadow new hires
Sort liquids, gels, and aerosols
Ability to stand for long periods of time
Direct passengers and crowd control
Monitor sterile area including closed lines
Observe and report suspicious behavior
Education: BA in Philosophy with a minor in Criminal Justice, June 2007
California State University, Pomona, California
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