Customer Service Representative

Jean Mckeon

● Crestwood, IL ***** 708-***-****

**********@*****.***

Administrative Assistant / Customer Service Specialist Dedicated, detail-oriented administrative assistant and customer service representative with over 12 years of success overseeing office administration and delivering excellent customer service. Leverage strong communication and organization skills to ensure smooth day-to-day office operations. A diligent leader and team player who builds positive relationships with colleagues and customers. Highly adept in liaising with a broad array of stakeholders to achieve organizational objectives. Proficient in Microsoft Office Suite (particularly Excel), Outlook, ADP, CVR, and Lightspeed software. Core competencies include...

Office Administration Inventory Team Leadership

Customer Service Payroll/Collections Continuous Improvement

Account Processing Audits Effective Communications PROFESSIONAL EXPERIENCE

Indian Victory Motorcycles of Monee, Monee, IL

Administrative Executive Assistant

2014 - 2018

Oversaw day-to-day store operations, including supervising associates. Ensured public relations success by managing social media and hosting fundraisers and events. Assumed responsibility for cash management, financial reconciliation, and deposit preparation. Collaborated with general management and Polaris Representative for cohesion between national and store-level campaigns. Delivered excellent customer service.

Received monthly bonuses, salary raises for exemplary work. 2011-2013

*Completed training and received Degree in Human Studies as well as First Aid Administration: Toddlers, adolescents, adults* Bon Supermarche, Lowell, IN

Assistant Manager

2007 - 2010

Managed associates in a fast-paced retail environment. Oversaw office administration, inventory control, and financials. Met/exceeded all company quotas. Ensured high levels of customer service. G&F Tile, Belvidere, IL

Secretary

2005 - 2006

Managed accounts for diverse clientele. Processed and filed customer orders. Served as first-point-of contact for customer communications. Maintained smooth office operations.

Success recruiting new clients.

Awarded a pay increase within the first 30 days for exceptional work. Additional experience includes Customer Service Representative for Cigna. EDUCATION & CREDENTIALS

Bachelor of Science in Political Psychology Saint Xavier University, Chicago, IL (2005)

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