Desktop support

ABDUL MANAN KARIMI

916-***-**** ******.*****@*****.*** Roseville, CA 95747

SKILLS& LANGUAGES

Windows 7, 8, and 10 & MS office

Test and troubleshooting

Mobile devices, Android and IOS

Active directory, TCP/IP and

Language: English, Urdu/Hindi and Persian

PROFESSIONAL EXPERIENCE

NWN Corporation Rancho Cordova, CA, USA

IT Service Technician Oct 2017 – Mar 2018

Assist users with installation and configuration of desktop/laptops, peripheral and software.

Performs troubleshooting to isolate, diagnose and solve desktop and network/LAN issues.

Manage active directory to add and create new user accounts, passwords and permissions.

Assist with vendors on deployment and inventory of new IT equipment.

Image systems and perform data migration from one system to another system.

Perform upgrade on systems, hardware peripherals and software to ensure better performance.

Educate users on use of systems, software, hardware and viruses

Maintain inventory of IT equipment and asset tag according to company policy.

Cokeva, Inc. Roseville, CA, USA

IT Support Aug 2016 – Aug 2017

Provide support to end-users via phone, e-mails, ticketing and in-person.

Installs and configure desktop systems, hardware peripherals and software.

Troubleshoot desktops, mobile devices, network connection, printers and peripheral issues.

Perform upgrades on systems, hardware and software.

Setup user accounts and configure network printing for users.

Setup new systems and configure network and email to new users

Provide support for mobile devices (IPhone & Android) and Mac computers

Maintain record of all existing and incoming IT assets.

Aga Khan Foundation – Afghanistan Kabul, Afghanistan

IT Assistant Jan 2015 – January 2016

Install/upgrade system hardware and software.

Troubleshoot and resolve systems for technical issue.

Configure network printer and user accounts.

Image systems and perform data migration.

Maintain inventory of IT equipment.

VOLUNTEERING EXPERIENCE

Aga Khan Education Services Roseville, CA, USA

Volunteer Computer Instructor Oct 2016 to Dec 2017

Teach windows operation, MS office and internet browsing to beginner level students.

EDUCATION

High School graduate (Hakim Nasir Khosraw Balkhi) Kabul, Afghanistan

CompTIA A+ Certified

Completed IT Support Professional program by google through (Coursera)

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