Desktop Support Microsoft Office

Location:

Otsego, MI

Posted:

July 04, 2018

Contact this candidate

Resume:

Erik Veenkant

* *. **** ****** ******, MI • 701-***-****

*********@*****.***

To gain entry into the computer specialist or health and safety position

• Davenport University graduate offering a strong academic background in IT.

• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Saint Alexius Medical Center - Bismarck, ND NREMT-Basic Completed 3/13

Kalamazoo County Fire Academy -- Kalamazoo, MI Firefighter I&II Completed 2006

Davenport University Kalamazoo, MI Degree Completed 6/98

A.A.S. in Computer Networking and Microcomputer Applications • GPA: 3.5/4.0

Concurrent Employment with College Studies:

• Student Helpdesk/ Technician (1996 to 1998): Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

Technology Summary

Certifications: CompTIA A+, Windows 7 & 10 System Administration, OSHA-10, Traffic Safety Supervisor

Systems: Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3/Vista/Windows7, Mac OS

Hardware: Servers, Hubs, Routers, Switches, PC’s, Laptop’s, Tablets

GUI: Visual basic 6.0, Java Swing, HTML.

Message System: Microsoft Exchange Server 2000, Microsoft Exchange Server 2003, Microsoft Exchange Server 2010, Microsoft Exchange Server 2012, Microsoft Exchange Server 5.5, SCCM 2010 and 2012

Databases: Oracle, Relational Databases

Languages: Visual Basic, Java, COBOL, RPG I II-III

Software: Microsoft Project, Microsoft Visio, Microsoft Office, Lotus Notes, Symantec Endpoint Enterprise, Outlook, All versions from 1998-2016

Networking: TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring, Mesh Networks, Fiber

Specific Skills

Strong understanding of the OSI and IEEE networking models

Knowledge of IP addressing and TCP/IP networking.

TCP/IP experience includes sub-netting, infrastructure design, DHCP, NAT, PAT, DNS, DDNS and WINS

Installing and configuring connectivity components including hubs, bridges, routers, switches and firewalls.

Cable installation including all Categories (Ethernet) and Types (Token Ring) as well as thin-net and thick-net.

Medium to large scale network design including network capacity planning.

Automating deployments using scripted installations, Active Directory Group Policy, and silent setups.

Management and configuration of VPNs and Remote Desktop for remote access

Wireless networking and site surveying using 802.11a, b, g, and n

Proven ability to work under pressure and to meet deadlines.

Able to work as part of a team, and work shifts, evenings and weekends.

Able to present & negotiate at all levels in a non-technical manner.

Data Management

Data recovery.

Data availability through fault tolerant design using NFS, DFS and RAID

Storage capacity planning

Network Security

Securing data assets from technical, physical and social engineering attacks.

Securing data through the use of NTFS permissions, share permissions, and data encryption.

Developing strong written security policies governing various security issues

Firewall and encryption configuration

Internet traffic monitoring using Surf Control Web Filter, SonicWALL

Proficient with Symantec and McAfee antivirus Enterprise level products yearly recertification

Skilled at detecting and removing Spyware, Adware and Malware

Work Experience

Five Alarm Computer Services Otsego, MI/ Mandan, ND

• Computer Technician/ Helpdesk/System Administrator (1998-Present) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority I issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Familiarity in working with TCP/IP, IPv4, IPv6 protocols in an environment which provides multithreading, multitenancy and High Availability support at Network Layer.

Selected Contributions:

• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).

• Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

System Administration:

Under contract with company PulverDryer® building and maintaining the complete system used in the company. 2 new blade servers to run the accounting software SAP®. Troubleshooting the network for mail server issues, client domain issues, hardware conflicts, IP conflicts, Video Conference with Singapore over T1 lines, VOIP phone setup.

Contracted under SmartSource, Inc. and WJGLOBAL, installation of dual CISCO routers, installation of Verizon Broadband modems, POS installation, testing POS systems, network wiring, DEMARC troubleshooting, site surveys, wireless installation of access points, router, and boosters. Under contract with SmartSource have done installations for Walmart and JCPenny POS and Ipad configurations to new systems.

Alamo Township Fire & Rescue -- Kalamazoo, MI

Firefighter/EMT (2008-2009) Handling fire suppression, vehicle extrication with a variety techniques. Provided basic life support under state of Michigan EMT including airway management, CPR/AED, birthing, blood control, heart monitoring, splinting and bandaging.

Dakota Fence/3D Specialties -- Bismarck, ND

Traffic Control (2013-2013) handled the implementation of traffic control modules including drums, cones, portable traffic control, flagging, portable signal lights, and message boards. Critical thinking skills required changing of set plans for safety of all personnel.

Available for Relocation & Travel

References:

Mark Staudinger

Client

701-***-****

S&S Transmission

1700 Memorial Hwy

Mandan, ND 58554

GM Patel

Client

701-***-****

North Country Inn & Suites