Security Customer Service
Resume:
David Natkin
Rodeo, California 94572
*******@*******.***
CAREER PROFILE
A competent, skilled, and focus-driven professional with over 25 years of experience, and a strong record of achievement in providing the necessary Security, Surveillance, Loss Prevention, Safety, and Management expertise to ensure streamlined operations, significantly increased efficiency and proficiency.
Excellent communication abilities, strategic negotiations skills, and superior customer service.
Proven background at high levels of leadership, team building, planning, organizing, and problem-solving, all of which realized significant contributions to bottom-line results.
Computer Operations – Security & Surveillance Systems; Microsoft Office Suite; Internet
Safety Oriented • People Oriented • Service Oriented • Results Oriented
PROFESSIONAL EXPERIENCE
2014 - Present SAN PABLO LYTTON CASINO, San Pablo, California
Director of Security & Surveillance
• Responsible for all activities and operations related to security, surveillance, event logistics, and threat assessment. Training, managing, and supervising surveillance and security personnel at various levels.
• Interfaced with various departments – Tribal Gaming Authority/Internal Audit, Accounting, Cage & Count, Table Games, Marketing, Safety, Risk Management, Facilities Engineering, and Human Resources; additionally assisted in creation, implementation, and enforcement of various policies, procedures, rules and regulations.
• Served as liaison assisting in supervision of activity with Federal, State and Local Law enforcement agencies, vendors, media organizations, dignitaries, and related industry personnel.
• Administered budgeting for all capital expenditures, maintenance, and staff related to security and surveillance operations.
• Performed installation, maintenance and operation of CCTV, key/access control, and other systems, including planning and directing of such for new construction purposes.
• Designed, created, and supervising construction of new digital surveillance room with installation of new cameras.
2012 - 2014 ELARA BY HILTON GRAND VACATIONS, Las Vegas, Nevada
Security Manager
• Perform a diverse range of responsibilities to include, but not limited to: “hands-on” management of all matters pertinent to security, surveillance, safety, risk management, and loss prevention; hiring, training, and development of supervisory and line team members; implementation and enforcement of both internal and external policies and procedures for security, surveillance, safety, and risk management purposes; all of which resulting in highly efficient, safe and smooth flowing security management operations. Achieving the #1 ranking in the region for Customer Service and Team Member satisfaction.
• Handled budgeting for all expenditures, maintenance, related security, surveillance, loss prevention, and safety systems. Resulting in year on year savings of $500K in liability insurance premiums and a 90% reduction in property crimes.
2011 - 2012 ARIA RESORT & CASINO, Las Vegas, Nevada
Surveillance Operator
• Responsibilities encompassed: observation, evaluation, reporting, and documentation on all table games, corporate policies and procedures, and related laws and regulations.
2009 - 2011 TROPICANA LAS VEGAS RESORT & CASINO, Las Vegas, Nevada
Director of Security & Surveillance Operations
• Responsible for all activities and operations related to security, surveillance, corporate investigations, event logistics, threat assessment, and executive protection. Trained, managed, and supervised surveillance and security personnel at various levels.
• Interfaced with various departments - Internal Audit, Accounting, Table Games, Retail, Security, Safety, Risk Management, Facilities Engineering, and Employee Relations; additionally assisted in creation, implementation, and enforcement of all policies, procedures, rules and regulations.
• Served as liaison assisting in supervision of activity with Federal, State and Local Law enforcement agencies, vendors, media organizations, dignitaries, and related industry personnel.
• Administered budgeting for all capital expenditures, maintenance, and staff related to security, surveillance, and corporate security operations.
• Performed installation, maintenance and operation of CCTV, access control, safety, alarm, and other systems, including planning and directing of such for new construction purposes.
• Designed, created, and supervised construction of new digital surveillance room with installation of new cameras.
2004 - 2008 SMARTCONNECT INC., Las Vegas, Nevada
Vice President of Client Services & Sales
• Developed and managed personnel and processes involving all aspects of customer service, operations, and product development for security/surveillance and loss prevention activities.
• Directly involved with all facets of sales from initial contact through closing and implementation of major clients; successfully close sales ranging from $50,000 to over $500,000.
• Responsible for business development resulting in strategic partnerships with multiple major companies throughout industry.
• Created and conducted training for SmartConnect clients, sales personnel and technical staff. Assisted in creation, design, implementation and Q&A for all aspects of various product lines.
• Attended various trade shows initiating customer contacts, conducting presentations, demonstrations, providing technical knowledge and support, including writing and/or publishing of articles and materials for trade shows and security industry magazines.
EDUCATION UNIVERSITY CALIFORNIA SAN DIEGO - OSHA 511 Certification
UNIVERSITY NEVADA LAS VEGAS – International Gaming Institute
UNIVERSITY OF CALIFORNIA @ IRVINE - Majored in Political Science
COLLEGE OF SOUTHERN NEVADA - Gaming Courses
ORANGE COAST COMMUNITY COLLEGE - Speech & Debate
Continuing Education / Specialized Training / Professional Development:
• American Hotel Lodging Association - Certified Security Lodging Officer
• Mirage Management Development Courses - computer systems, training, leadership, problem solving, and other management areas.
• Knowledge of all table games, all corporate policies and procedures, and related laws and regulations.
Expertise & Achievements (Brief Overview)
• Keynote presenter - 18th Annual Security, Surveillance, & Government Agency Seminar in New Zealand, as well as being a panelist and solo presenter at various other conferences such as G2E, ASIS, NIGA, WIGC, and others.
• Experienced in sales, marketing, operational, technical planning and training as a consultant.
• Received awards for excellence in speech and debate; Congressional recognition for excellence in speech.
References Available Upon Request.
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