Customer Service Representative

Alicia Morrishow

***** ******** ***** ******

Cary, NC 27519

*********@*****.*** • 646-***-****

Strong administrative skills

Relationship management

Operational Improvement focused

Project management

Strong communication and presentation skills

Financial policies, procedures and regulations

Organizational skills

Problem analysis

Firm understanding of the financial planning industry

Professional Experience

Credit-Suisse, Morrisville NC May 2018 to present

Operations Analyst-U. S. Equity Settlements

Identified and reconciled trade discrepancies to minimize risk and loss across operational departments within the firm.

Provided in-depth analysis to to complete various control reports for presentation to senior management.

Consulted with Front Office Traders to send trade confirmations, amendments and cancellations to ensure all trading activity is accurate

Confirm all transactions were processed within the industry regulations and Credit Suisse controls and policies.

Fidelity Investments, Raleigh, NC September 2011-April 2018

Financial Associate

Accurately and efficiently provide plan and governmental rules to participants.

Assist participants with execution of transnational requests and account maintenance.

Advocate for participants to ensure that all needs are met.

Adept at resource utilization including On Line Resources, Plan Profiles and Plan Updates.

Initiate consultative conversations with customers to uncover financial goals.

Maintaining excellent customer encounters.

Assisting customers with distributions from their retirement plans.

Team MVP 6 times with different managers.

Conducted independent analysis of company portal usage as an IAC committee member.

Collaborated with others to identify opportunities for continuous process improvements.

The Bank of New York/Mellon Bank, Inc. Jersey City, NJ Jan 2011 – Mar 2011

Customer Service Representative

Managed over 250,000 shareholders’ inquiries of dividends distributions.

Directed registration information and provided tax documentation.

Followed Compliance with Security Exchange Commission guidelines.

Provided quality support to clients with complex transactions on a daily basis.

Morgan Stanley Inc. Jersey City, NJ Jun 2003 - Jan 2008

Mutual Funds Processing Support Representative,

Provided administrative support within a high volume call center environment.

Managed operational inquiries from financial advisers, sales assistants, and retail branch executives.

Branch Liasion Support Associate, New York, NY Oct 1990 - Jun 2003

Processed documents and obtained replacement certificates for stocks, bonds and government notes for investors.

Implemented training procedures for twenty-five employees within the department.

Worked as a liaison between transfer agents and Morgan Stanley's retail branches.

Volunteer Work

New YorK Presbyterian Medical Center New York, NY Sept 2009 to Jan 2011

Ambassador Volunteer

Updated patient’s status information via surgical registration database.

Performed administrative duties and assisted clinical staff with pediatric patient companion duties.

Supported patients and their families with compassion and care, through friendly conversations and bedside visits, to create a high quality, patient-centered experience.

Interacted directly with patients and caregivers with the aim of supporting their overall Hospital experiences.

Education

State University of New York - Empire State College New York, NY Bachelor of Science

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