Customer Service Management

ADAM L. GORSKI

Southington, CT Canton, OH *******@*******.*** 860-***-**** https://www.linkedin.com/in/adamlgorski

EXECUTIVE PROFILE

High energy and result oriented global IT Leader with demonstrated success in developing and executing Strategic Plans that use innovative Digital Technologies, standardized ERP systems, and Advanced Business Analytics to optimize revenue and increase profitability. Cross-functional team leader through the selection, installation, implementation, and operation of transformational technologies and systems in complex multi-vendor international environments. Skilled at Continuous Improvement methods that maximize productivity and efficiencies through, digitalization, cloud architecture, and process automation. Experienced in Business Relationship Management and M&A ranging from entrepreneurial to global Fortune 100 conglomerates.

EXPERIENCE

The Timken Company, Canton, OH October 2017 – Present

$3.5 Billion global producer and supplier of bearings and mechanical power transmission components for aerospace, automotive, and other original equipment manufacturers.

Regional CIO and Global Chief Digital Officer

Leading global Digital Transformation through IT Strategic Planning, Business Alignment, and Execution of the company’s mission critical Long-Term and Short-Term initiatives to create Customer Digital Experience.

Developed IT Strategic Plan and aligned it with business strategy to support company’s organic and inorganic growth goals and objectives for 2018-2022.

Developed and implemented effective Business Relationship Management (BRM) capability and transformed the IT function into trusted business advisors/partners to drive strategic alignment and business expectation management.

Developed simplified and agile methodology, based on the Lean Six Sigma principles, for the global software development, project portfolio management, and project delivery.

Standardized on SAP global ERP environment (C4/HANA, S/4HANA & ECC 6.0). Developed a rapid integration of acquisitions into the company’s standardized systems (including Concur, C4C, SuccessFactors, Ariba). Taking advantage of SAP’s Leonardo Advanced Analytics and Machine Learning capabilities.

Developed Digital Strategy and leading the company’s Global Digital Excellence program to create Customer Digital Experience, accelerate the revenue, optimize the speed to market, significantly reduce cost, and support the asset light “Always-On” emerging culture. “Mission critical information from any place, on any device, at any time, before you know you need it.”

Leading M&A due diligence and integration process to achieve the post-acquisition synergy and support the asset light, cloud based global standardization and Mobile-Centric environment.

NEW YORK UNIVERSITY, New York, NY September 2017 – Present

Master of Sciences in Management Program

Adjunct Professor

Instruct Systems Enterprise Application Integration and Digital Transformation graduate courses for the Master of Science in Management program.

Developed syllabus and participated in the teaching materials selection for the System Enterprise Application Integration and Digital Transformation course.

Created Strategic Planning and Business Intelligence curriculum for business professionals pursuing Master of Science in Management degree.

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PLATFORM SPECIALTY PRODUCTS (Cookson Electronics), CT and NJ May 2007 – August 2017

$4 Billion global producer and supplier of high technology specialty chemicals and advanced materials.

Global Vice President and Digital CIO

Led global information technology systems, advanced and predictive analytics, ERP systems, infrastructure, telecommunication services, and process automation through a team of IT and business professionals. Directed design, development, and integration of multiple applications and processes that improved quality, maximized R&D’s speed to market, increased margins, reduced operating cost, and increased productivity. Oversaw company’s Business Relationship Management, M&A integrations, infrastructure, and global Cyber Security.

Developed IT Strategic Plan and aligned it with customer centric business strategy to support company’s goals and objectives for 2016-2020.

Achieved 30% in productivity improvements by architecting and implementing centralized Enterprise Roadmap that created an asset light infrastructure and lean digital operations culture.

Reduced cost by over 20% through standardized and outsourced IT support and services.

Reduced cost by 15% in a centralized IT global organization (Asia, Europe, Africa, and Americas).

Reduced cost by $6M worldwide by standardizing global ERP systems (SAP and Oracle’s JD Edwards).

Standardized and implemented Global Business Intelligence and CRM (Salesforce.com) systems.

Architected and implemented global Shared Services for infrastructure and applications support.

Realized $50M in synergy and cost reduction by leading a cross functional M&A team through the “One Face to the Customer” integration project in 27 countries. Project completed in 6 months.

Architected and implemented Mobile-Centric, Asset Light, Cloud & Digital infrastructure environment.

Implemented Cyber Security protection system based on the ISO27001 standards.

LATEX FOAM INTERNATIONAL, Shelton, CT July 2005 – April 2007

Largest supplier of latex foam to the bedding industry.

Vice President and CIO

Reporting to the CEO/CFO, directed business information technology systems, telecommunication services, application development and integration, infrastructure, and process automation. Managed data integrity, disaster recovery, mission critical system redundancy, network infrastructure, and building access security. Directed development and integration of multiple processes that improved quality, reduced cost, and increased productivity. Eliminated non value-added work through Kaizen events. Standardized ERP and infrastructure.

Increased productivity by 57% by eliminating non-value added processes through architecting and implementing IT and Enterprise Roadmaps to create lean operations/office culture and fully automated supply chain system.

Restructured and led Supply Chain Management and Order to Cash functions.

Reduced costs by over 30% by restructuring IT operations and infrastructure to provide exceptional service and support in 24/7 operations. Top-Graded talent, implemented cross-functional training programs, and entered into partnerships with key vendors,

Achieved 99.9% manufacturing systems uptime from 60% in 6 months by reengineering and redesigning the network, infrastructure, and Siemens core production system and robots. Architected and implemented asset light IT model.

Reengineered ERP system and integrated it with Siemens, ADP, Time and Attendance, Web Store, and other applications. Implemented Standard Cost, Perpetual Inventory, and bar-coding system.

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INLINE PLASTICS, Shelton, CT October 2000 – June 2005

Global manufacturer and supplier of clear plastic packaging to food industry.

CIO and Director of Customer Satisfaction and Distribution Operations

Directed Information Technology, Infrastructure, Telecommunication, ERP, Automation, Applications integration, Customer Service, Marketing, new product development, and Distribution Center operations.

Restructured and led IT, R&D, Distribution Centers, and Customer Service functions.

Pioneered the creation of the NexGen, first-of-its-kind, tamper evident product line from market research and analysis through design, prototyping, testing, marketing, and initial sales. Achieved $12 Million in sales in the first 3 years. Had P&L responsibility for this line of products.

Provided IT and business leadership to European Headquarters. Participated in divesting European business and opening new manufacturing locations in the US.

Implemented corporate ERP system, EDI for key customers, Web Store with Credit Card purchase functionalities, and Business Intelligence system. Re-engineered IT infrastructure and user support.

STANLEY BLACK & DECKER, New Britain, CT January 1990 – September 2000

Progressed from Marketing/Sales internship to Customer Service Manager to global IT Operations and Project Management roles.

Digitalized product display planning for Home Depot, Lowes, Wal-Mart, and other major retailers. Reduced setup time from days to hours significantly reduced the cost.

Played a key role in packaging postponement initiative to help the company reduce inventory for selected products by 60%.

Led functional teams through SAP implementations.

Managed IT global infrastructure, IT Helpdesk, Data Security, and iSeries (AS/400) environment.

Managed $15M Y2K global infrastructure project. Completed the project 30% under the budget and 6 months before the due date.

EDUCATION

Ph.D., Digital Transformation, Walden University, Baltimore, MD (2017)

MBA, Finance/Strategic Management, University of Hartford, West Hartford, CT (1996)

BS, Management/IT, Central Connecticut State University, New Britain, CT (1992)

SPECIAL TRAINING

Six Sigma Champion & Green Belt Certified

Digital and Transformational Technologies

Artificial Intelligence/Advanced Analytics

Mergers & Acquisitions

Total Quality Management - Juran Institute

Strategic Business Planning and Execution

Finance for Executives

Cyber Security and Protection

OTHER

Member of Society of Information Management (SIM)

Member of Advisory Committee for Premier CIO

Member of Connecticut Technology Council

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