Business Analyst

BUSINESS SYSTEM ANALYST

Business and technology professional with excellent background in Web content management, complex business template development and document management and proven ability to combine vision and strong business insight with well-developed technology and leadership skills to promote product launches for profitable results. Successful track records of developing reports, application operation management and project management. In-depth knowledge of business functions and extensive understanding of business operations, strategies and objectives.

Key skill sets include: Scrum Fundamentals Certified, Agile, SQL, ability to troubleshoot escalated tech issues

OTHER TECHNOLOGIES AND SKILLS

Recently accomplished the IBM Cognitive Class.AI Certificate on a) Machines Learning with Python; b) Python for Data Science.

Data mapping and data analysis with manipulating SQL scripts and XML

Years of experience in IT System and Application migration and deployments including the latest AWS Cloud eFile migration by adding metadata into the complex Web forms and templates.

Strong expertise on the ActiveDocs, a Web Content Management application and lifecycle system of OPUS for Web forms and insurance policy/quote template development.

Proficiency in using VB codes for in OPUS Content Manager templates to create calculations and in variable fields and logic in rules.

PROFESSIONAL EXPERIENCE

Scrum Master Certified, Scrum Fundamentals Certified, SCRUMStudy (01/2018 – 07/2018)

Consolidating and updating the project management and Business System Analysis skill sets for the SDLC in the Agile methodology.

Liberty Mutual GS IT Publishing, Portsmouth, NH (05/2012-10/2013; 11/2013 – 12/2017)

Sr. Business System Analyst (with Web Content Management and Data Analysis)

Provided advisory and leadership to the publishing template development in executing all forms management, application strategy, system infrastructure, automated workflows, process documentation, coordinating timelines and deliverables.

Developed and updated numerous products of AP SPC, Property & Casualty, Commercial Auto, Surety, Crisis Management, Ocean Cargo and Marine Cargo templates to include metadata fields for AWS Cloud eFile documents in an Agile team to work with the Business and other functional teams.

Accomplished the complex design for LATAM (database field code change for Latin America) project based on business requirements and converted them into the codes, rules, logic and calculations in templates.

Considered by co-workers as a strong resource to be capable to resolve the escalated issues to identify the root causes and provide the best solutions and practice for the complex template design, data module and structure issues.

Successfully created the Test Plans for the new application upgrade to guide the global region template developers to conduct system testing.

Provided the project and budget expense estimates for the complex and major projects with the technical knowledge, capability and profound development experiences.

Effectively communicated with stakeholders and engineers and developers to successfully transfer the complex business requirements into the technical solutions.

Obtained the ability to interpret data, analyze results using statistical techniques and ongoing reports.

Strong ability to identify and interpret patterns in complex data sets with SQL, XML and data views. Using XML files to transfer data fields and data values from different platforms and environments for troubleshooting identified data issues by analyzing the tags and elements in the XML files.

Biogen Idec, Weston, MA (08/2011 – 03/2012)

IT Analyst

Analyzed and helped solve problems on the company intranet - iNet, and issues related to the intranet from the Web Publisher system

Supported intranet content and multiple intranet site transition and migration process from Web Publisher iNet to SharePoint 2010 iNet

Created web parts, document libraries, lists, surveys and calendars on the TeamNet within SharePoint 2010

Used Google Search Appliance to setup and return best match search results from iNet intranet search function. Created and scheduled auto monthly reports for the top 20 web site visits of iNet intranet..

Liberty International Underwriters, Portsmouth, NH (via Alexander Technology/ Valtech) (11/2008 – 08/2011)

Sr. Business System Analyst (Contract)

Accomplished Publishing OPUS system and application migration in an Agile methodology including daily scrum team meeting, backlog grooming and prioritization.

a.Successfully transferred business requirements into technical solutions in the system.

b.Directly collaborated with users to troubleshoot the system, coding and data issues.

(Additional Professional Experience)

Allenbrook Software, Inc., Lowell, MA/Portland, ME

Business System Analyst/Template Developer

Accomplished several IT projects for many insurance companies across the board including creating SQL/PL SQL scripts to retrieve and map data fields for policy and quote templates.

Successfully provided the professional services including collaborating directly with insurance companies on long-term or short-term projects to build up lines of business databases and reports.

Provided the additional assistance partnering with project teams to implement, restore, backup and maintain the client SQL Server databases.

Frequently worked on multiple projects with excellent management skills at prioritizing one project with other projects in an Agile way to deliver the developed products to the clients with high quality results.

Years of experience working on the client SQL and Oracle databases for insurance templates/report data analysis and data mapping.

EDUCATION

University of Missouri, Columbia, MO

Master of Arts, Journalism

PROFESSIONAL DEVELOPMENT

SCRUMStudy

Scrum Fundamentals Certified (June, 2018); Scrum Master Certified (July, 2018)

IBM Cognitive Class.AI (Online)

Course Certificate on Machine Learning with Python (Feb., 2018)

Course Certificate on Python for Data Science (May, 2018)

Insurance Institute of America, Portland, ME

Certificate in General Insurance including INS 21 – Property and Liability Insurance, INS 22 – Personal Insurance and INS 23 Commercial Insurance (2008)

Oracle Database Performance/Tuning at the Xintra Technical Institute, Boston, MA

Certificate in completing courses on SQL and PL/SQL, Oracle Database Administration, Oracle Database Backup/Installation

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