Administration
Resume:
RASHIDA KATEREGGA
*********@*****.***
Highlights of Qualifications
Over 10 years administrative, client relations, human resources and managerial experience in corporate settings.
Multi lingual with the ability to fluently speak English, Luganda and Swahili.
Highly organized with an ability to multitask a variety of challenges and responsibilities
10 years’ hands on volunteering experience working with impoverished and disadvantaged communities in and around Kampala-Uganda; currently volunteering at the St. Catharines, Ontario Community Care Centre.
Experience
Part Time Sales Associate Bentley Leathers (Fairview Mall, St. Catharines) January 2018 to date
I actively engage in the provision of a positive, enriching and pleasant shopping experience for clients coming into the store as well as keenly participate in ensuring store objectives are achieved. I maintain a personal monthly sales target of $3000 CAD.
Director of Operations International Hospital Kampala May 2012 – August 2017
As part of the senior management team, successfully managed the responsibility for 10 non-clinical departments, comprising a workforce of over 120 people.
Was the Human Resource Business partner for these departments.
Successfully managed a bi-annual expenditure budget of US$400,000 and delivered on bi-annual revenue targets of US$300,000.
Project managed US$400,000 worth of hospital facility upgrades, liaising with external stakeholders and contractors.
Deputy Registrar & HR Mgr. Kampala University (KU) May 2009 – Mar 2012
Managed over 500 University staff files, employment contracts and roles of responsibility
Drafted policies such as the KU HR Policy, KU HIV Aids Work Place Policy, KU Updated Profile and KU Work Place Health and Safety Policy.
Improved KU’s staff recruitment functions, conducting interviews for over 200 candidates.
Developed an efficient HR Records system for the effective storage of records, retrieval of documents and archiving of information.
Diagnostic Services Mgr. International Hospital Kampala (IHK) January 2008 - May 2009
Project managed the formation and operations of the International Diagnostic Centre (IDC) and effectively supervised the Human Resource component of the centre.
Developed and implemented annual work plans and budgets of US$230,000.
Designed and delivered the Diagnostic Service’s marketing strategy in collaboration with the Marketing and Communication teams.
Operations & QA Mgr. International Hospital Kampala (IHK) Oct 2004 – Dec 2007
Had overall oversight of the Quality Assurance and Operation functions of the organization leading to ISO 2001 and 2008 certifications.
Efficiently managed IHK’s ten non-clinical departments and was the Human Resource lead for these units.
Monitored and successfully managed IHK’s utility costs, decreasing consumption by 25 per cent as a result of cost saving initiatives.
Managed five up-country affiliated clinics in Western and Central Uganda.
Human Resource Manager International Hospital Kampala (IHK) Sept 2003 – Oct 2004
Ensured overall management of the Human Resource Process and activities at IHK with the responsibility of a workforce of 200 people.
Participated in upgrading the organization’s wage structure, pay policies and variable pay systems.
Effectively managed avenues for employee communication and feedback systems
Spearheaded the formation of a staff welfare committee which gave birth to an IHK HIV/AIDS work place policy and an IHK staff savings and loans corporation.
Billing & Credit Control Mgr. International Hospital Kampala (IHK) Aug 2000 – Sept 2003
Supervised the billing and credit control units of IHK, taking lead of the HR related components for the departments.
Acted as the main contact/advisor for clients on billing and payment issues
Maintained accountability for the complete cycle of payment collection
Managed and monitored subordinate staff to ensure departmental goals and targets were attained
Education and Trainings
Post Graduate Certificate-IBM Niagara College, Canada 2017-2018
(International Business Management)
Bachelor of Business Administration Makerere University, Uganda 1994 – 1998
Quality Assurance Training Council for East African Universities 2011
Leadership Training British Council, Uganda 2007
Public Speaking Cert. Success Africa, Uganda 2007
Human Resource Mgt. Cert Federation of Uganda Employers 2004
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