BUSINESS ANALYST

Business Analyst

Qualifications Profile

Goal-driven, methodical, and performance-focused professional, interested in pursuing a challenging role to fully utilize skills in business process analysis honed from hands-on experience toward career advancement. Adept at assessing business requirements; developing innovative solutions; supervising cross-functional teams; and executing process improvements to consistently achieve client goals and organizational objectives. Equipped with well-defined leadership, analytical, problem-solving, and time management skills, along with effectiveness in working collaboratively with individuals at different levels of the organization. Technically proficient with Microsoft Office applications.

Summary of Relevant Experience

Business Process Administration

Exhibited efficiency in supporting treatment strategies and diagnostics efforts; administering records and logs of man hours materials and equipment; and documenting incident reports

Expertly executed vendor relations, data tracking, process improvement, and data analysis toward organizational growth

Skillfully conducted research and analysis on projects and claims by utilizing computer systems and platforms and gathering data for processing

Implemented appropriate processes and procedures in completing necessary adjustments and ensuring proper benefits for each claims

Encoded data to generate and present claims status in strict compliance with all reporting requirements

Employee and Client Engagement

Delivered first-rate services to clients and patients while directly supervising staff to guarantee process improvement and utmost customer satisfaction

Actively interacted with members and customers to actively build relationships and garner long-term business contacts

Training and Development

Ensured performance enhancement of staff by facilitating hands-on training regarding leadership and cultural and religious diversity

Work History

Provider Resolution Specialist Apr 2017–Present UnitedHealth Group • Phoenix, AZ

Owner / CEO Aug 2010–Jan 2017 The Pet Palace / Arizona Pet Supply (www.petpalaceproducts.com)

Combat Engineer Apr 2012–Aug 2017 United States Army Reserve • Florence, AZ

Correctional Officer Aug 2016–Jan 2017 Corrections Corporation of America • Florence AZ

Hospital Security Officer Feb 2013–Mar 2015 HSS Inc. • Phoenix, AZ

Education

Master of Business Administration, Jan 2018 – University of Phoenix • Tempe, AZ

GPA: 3.85 Delta Mu Delta Honor Society

Bachelor of Arts in Justice Studies, May 2016 – Arizona State University Tempe, AZ

General Education, Mar 2010 – Paradise Valley Community College

Social Responsibilities

Military: Jared Allen Golf Tournament, Veterans of Foreign War’s Fundraiser

Church: Regularly Volunteer for Family Events, Soup Kitchens, Holiday Events

Clubs: Boy Scouts of America; Youth and Adult Volunteer, Community Service

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