Manager Registered Nurse
Resume:
● Liaison
● Marketing
Anne Wiley
********@*****.*** https://www.linkedin.com/in/anne-wiley-a1b2103a 716-***-**** PROFESSIONAL SUMMARY
Nurse Leader with fifteen years of progressive leadership experience in the hospital and home care settings. Leader in rapidly growing and changing healthcare environment by driving quality measures and safe outcomes. Organized and collaborative with strong interpersonal and clinical skills.
Industry Experience:
● Nurse Manager
● Case Management
Expertise:
● Leadership
● Daily Operations
● Performance Management
● Conflict Resolution
PROFESSIONAL EXPERIENCE
Buffalo General Medical Center 2013 - 2018
450 bed flagship hospital of Kaleida Health
Manager of Patient Transitions – Department of Patient Management Managed thirty-five Registered Nurse Case Managers and Social Workers. Ensured coordination of care to transition to the community or facilities. Built relationships with multiple companies and vendors to develop efficiencies in the discharge process. Oversaw budget for Patient Management department.
● Drove Length of Stay from 6.8 to 5.4 with initiatives.
● Eliminated ALC list that was 43 to 0.
● No patients with Length of Stay greater than 100 days in hospital for two years.
● Instituted efficiencies in workflow by partnering with vendors and bringing them on site. 1. Team Building
2. Relationship Building
3. Budgeting
● Develop and opened “Discharge Center” where screeners from all facilities were housed. Bed offers were made the same day, decreased from two days.
● Effectively drove IT efficiencies to decrease clerical duties.
● Received “Leading With Care” award.
● Successful DNV review for three years without deficiencies.
● Participation in Population Health initiatives and trained coordinators and Health Home partners to link patients.
● Coordinated and conducted family meetings with the ‘difficult to discharge’ population.
● Developed and drove interdisciplinary discharge planning rounds for all units.
● Reported daily on anticipated discharges and barriers to discharge for the management team.
● Achieved goal of 98% discharge instruction satisfaction.
● Close relationship with VNA (Kaleida Homecare Agency) to coordinate discharges and eliminate barriers.
Visiting Nursing Association of Western New York 2005 - 2013 Homecare Agency for Kaleida Health
Liaison Manager and Infusion Marketer
Managed 23 liaisons in all hospitals and facilities in Erie and Niagara counties. Developed relationships with management of all facilities to assist with care coordination. Marketed for home care infusion referrals.
● Strengthened relationships and increased referrals by 7% for two consecutive years.
● Established two new liaison positions for hospitals with increase of referrals by 60% in those facilities.
● Developed physician practice partnerships by streamlining referral process. Infusion Therapy Coordinator 2003 – 2005
Coordinated all infusion visits for Erie County with a team of thirty infusion nurses.
● Created efficiencies in scheduling to allow for 15% increase in new cases opened in the evening over one year.
● Successfully maintained physician partner relationships with large practice. Average infusion referrals were ten to fifteen per week from this group. Infusion Therapy Nurse 1998 – 2003
Managed and coordinated homecare for medically complex patients requiring infusion therapy. EDUCATION
University of Maryland – Baltimore County
Bachelors in Nursing
Sisters of Charity Hospital
Nursing Diploma
TRAINING/DEVELOPMENT
Harvard Management Training Course – Effective Women Managers
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