Engineer Network

RODRICK MORGAN

Long Beach, CA ***** 310-***-**** *******.******@*****.***

PROFESSIONAL SUMMARY

Network Engineer and Military Veteran with a Secret Security Clearance and 10 years of proven experience in the United States Marine Corps. Accomplished measurable results while leading 5 – 30 personnel in a dynamic, fast - paced environment. Possess a comprehensive background in Network Management and Communications Systems derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued in excess of over $1000K while meeting the expectations of senior leadership. Possess extensive knowledge in Help Desk Operations, Customer Service, and Information Technology Installation. Recipient of multiple awards for outstanding performance and professionalism to include a Navy and Marine Corps Achievement Medal. Career supported by Cisco Routing, Switching, a Call Manager (CUCM) courses; Microsoft Certified Systems Administrator Certification course; Networking Technology Diploma, and vast operational experience.

Network Engineering

Leadership

Data Analysis

Cisco Routers/Switches

Help Desk Support

Time Management

Customer Service

Communication/Organization

Cisco Wireless Access

PROFESSIONAL EXPERIENCE

Salvation Army Bell Shelter – Bell, CA April 2016 – Present

Technical Support Engineer Volunteer

Assisted a team of 3-5 employees through the facility on IT tasks, including desktop, network, and wireless support during an 8-hour day and in an on-call capacity

Identified and repaired all technical issues and reported them to the management staff to ensure defective equipment was replaced

Ensured clients had access to working desktop computers in two computer rooms to complete homework assignments and job search requirements

Supported staff members with connection to file servers, printers, and wireless Access Points (AP)

Promax Systems – Santa Ana, CA October 2014 – April 2016

Support Engineer

Provided enterprise level system support with proprietary server integration to business and educational institutions, as well as the consumer market

Provided executive level support for all archive appliance solutions offered

Utilized and implemented excellent analytical communications with business owners, end user’s consumers, and co-workers

Maintained switch configuration while dealing with various ports

Worked with major productions companies such as Time Warner Cable, Music Choice, Arizona Cardinals football team, St. Louis Rams, and various other organizations to solve network related issues

Cable Broadband & Telecommunications – Conyers, GA March 2012 – October 2014

Network Engineer

Provided executive level system support in the data and telecommunications services to the business and consumer market

Utilized and implemented excellent analytical communication with business owners, end user’s consumers, and co-workers

Led and maintained VOIP, routing, and switching while working with major ISP’s routers for customers using CBeyond, Comcast, Windstream, AT&T, and Verizon

RODRICK MORGAN, PG. 2

Morganized Data Resources – Long Beach, CA April 2011 – March 2012

Field Technician

Provided consumer level system support in the data and telecommunications area to over 100 small business in the greater Los Angeles and Orange County area

Aggressively and effectively employed troubleshooting and analytical techniques to solve customer service related issues

Installed and maintained over 50 different wireless and data networks with the customers approval

Offered remote desktop and network support to all distant clients through remote management and support tools

Victor Valley Community College – Victorville, CA January 2007 – April 2011

Network Manager & Communications System Coordinator

Provided executive level system support in the data and telecommunications for 100+ users

Utilized and implemented excellent analytical communication with executives and co-workers

Maintained the VOIP and demonstrated world class customer support

Installed and maintained over 300 VOIP Cisco phones (Wireless and Desktop)

Managed and maintained 100 cisco switches, 1 cisco router on a WAN

ADDITIONAL WORK HISTORY

Whalen & Company, INC., Network Engineer, Torrance, CA 2000 – 2006

EDUCATION/ CERTIFICATIONS

Cisco Unified Communications 7 & Unity 7 Course, Ascolta Pasadena, CA – 2009

MAC, Linux, and Cisco Networking, Voice, & Wireless Victor Valley Community College Victorville, CA – 2011

Microsoft Certified Systems Administrator (MCSA) University of West Florida Pensacola, FL – 2006

Novell 5.1 Admin (v 2.0) course for a C.N.A. Certification Info Tech, Los Angeles, CA – 2001

Networking Technology Diploma, United Educational Institute Huntington Park, CA – 1999

SPECIALIZED TRAINING

Marine Corps Primary Leadership Development Course

Marine Corps Mechanic and Maintenance Course

Navy Substance Abuse and Prevention Leaders Course

NOTABLE AWARDS AND HONORS

Navy and Marine Corps Achievement Medal

Certificate of Commendation

Kuwait Liberation Medal

Southwest Asia Service Medal (2)

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