Microsoft Office Customer Care/ data analysis/ excel/ sql

Bennye L. Bullock

**** ***** ****** ***** *** C Atlanta, Ga, 30329 ******.*********@*****.*** Cell: 832-***-****

QUALIFICATIONS – A well rounded, experienced logistics and SQL knowledge professional seeks position to showcase the proven ability to manage multiple projects to completion, expertise in reducing costs and overcoming obstacles using Six Sigma methodology with the ability to interact with senior leadership and customers in a consultancy capacity, fostering teamwork, and motivating employees to deliver outstanding results. Relies on experience and judgment to plan and accomplish goals. Excellent leadership and communications skills.

EMPLOYMENT –

Coordinator Ocean Export Sr / Data Analysis (Contractor) – DB Schenker – Atlanta, Georgia 03/18 – 06/18

Utilizing Excel / SQL basic queries to create statistical or detailed reporting for ad-hoc reporting and bi-weekly reporting

Handle shipments and ensure profitability

Establish task priorities, scheduling and tracking work assignments

Coordinate shipping details with origin agent

Track and trace incoming shipments with ocean carrier and ensure customers are informed of each milestone

Billing on time, zero demurrage and detention mind set

Provide effect and accurate instructions to packer and transportation companies

Calculate profit and loss analysis

Reduced customer complaints by being proactive with information and details

Create bookings with ocean carriers, arranged trucking and informed client and overseas parties of vessel details, ocean export documentation including commercial invoices, packing lists and any other export documentation

Documentation and hazardous material compliant

Operations Supervisor – SMX Cargo Staffing/TrueBlue – Houston, Texas 10/15-10/17

Mentor and develop subordinates for personal and professional growth. Report, investigate, follow up and execute on all disciplinary actions.

Plan, supervise and control available resources to maintain and exceed production quotas

Implementation of cross-training of agents across multiple departments.

Maintain and communicate knowledge of all rules and regulations governing the movement of freight, domestically and internationally, industry trends and practices

Interact with freight carriers on discount rates, service and billing; utilizing contracts to obtain reduced rates and optimal freight carrier services

Duties are accomplished by developing, executing and coordinating complex logistical plans in the movement of equipment and materials

Coordinated and streamlined the process of loading and unloading materials; optimizing warehouse facility space and movement; reduced overage, shortage and damages by 85%

Operations Supervisor ensuring incoming and outgoing freight was properly secured with correct shipping information as well as international documents were completed

Lead process improvement measures utilizing DMAIC methodology

Instrumental in Organizational Change

Utilizing V-LOOKUP and PIVOT TABLES

Logistics Coordinator II – BDP INTERNATIONAL LOGISTICS – Houston, Texas 12/13 – 03/15

Created Master Bill of Ladings; export shipping documentation and clearance documentation in SAP system

Contact carrier to minimize freight costs; meet and reduction of freight charges to meet budget

Verification of freight invoices; freight payment and monitor vendor service levels

98%+ on-time shipment of cargo

Identify issues that have a direct impact with cargo route and delivery schedule; create modifications to ensure improvement in areas of concern

Gather information, develop briefings, provides status reports and ensure proper distribution of reports for internal and external usage

Duties are accomplished by developing, executing and coordinating complex logistical plans in the movement of equipment and materials of domestic and international shipments

Utilize DMAIC methodology; utilizing theory of constraints and root cause analysis to save time and reduce waste in processes

Bennye L. Bullock ******.*********@*****.*** Page 2

Ocean Export/Import Ocean Coordinator – D.H.L. – Chicago, Illinois 07/12 – 08/13

Practice Lean procedures, utilizing Theory of Constraints to increase the standing with stockholders and clients; streamline transit times; expedited cargo and increase warehouse space.

Submit, track and plan all Transportation Movement Request for local shipments as well as international shipments.

QA/QC of intercontinental as well as international freights ensuring material inspection was completed prior to shipments.

Container management specialist ensuring containers met the standards for sea worthy as well as air tight for international sea shipments.

Coordinated material handling equipment to ensure timely upload/download of containers minimizing turn around delays.

Logistics coordinator for incoming and outgoing goods both intercontinental and international shipments.

Main Office Secretary – Indiana University Northwest – Gary, Indiana 03/11-07/12

Project professional image and courteous interaction to guests and community at large

Handle inquiries received via phone, email, in-person and fax

Facilitate and coordinate MBA events and prepare MBA media packages

Re-organize departmental efficiency of supplies and over flow storage area

Organize awareness of and market department functions inter-campus

Administrative and clerical responsibilities of department: Maintain MBA database

Home Care Attendant - Self-Employed, Chicago, Illinois 05/09 – 03/11

Provide home care for ailing parent

Arrange medical appointments

Arrange logistics movement of parent to several locations for medical treatment

Ocean Export Coordinator – Alliance International Forwarder, Inc., Houston, Texas 08/07 – 05/09

Logistics coordinator for incoming and outgoing goods both intercontinental and internationally.

Coordinate and streamline the process of loading and unloading materials needed for the drilling rigs

Maintain a database for customer grievances acting upon to ensure customer satisfaction was always addressed both with junior staff as well as upper management.

Ensure incoming and outgoing freight was properly secured with correct shipping information as well as international documents were completed

Customer Care Advisor streamlining and ensuring face to face issues were resolved with customer satisfaction.

Purchasing parts for earth moving machinery

EDUCATION

Indiana University Northwest – General Studies – Gary, Indiana

CERTIFICATIONS

CSCMP SCPRO Fundamentals Comprehensive Certification-Houston, Texas- 2017’

IASSC CERTIFIED LEAN SIX SIGMA GREEN BELT – June 2018’

SQL CERTIFICATION – June 2018’

MICROSOFT PYTHON CERTIFICATION 98-381 – July 2018’

TECHNICAL KNOWLEDGE/SKILLS

SAP

SQL

PYTHON

Microsoft Office

Word, and Excel

Typing: 73 words per minute

15,000 Alpha and Numerical

AS400

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