System Engineer, IT Specialist, Technical Support Specialist, TechMIS

WORK HISTORY

New Jersey Department of Community Affairs, Trenton NJ July-2016 to Present

Technician Management Information Systems

Research, diagnose and resolve application issues

Identify, and resolve network problems

Create users / groups, assign permissions and privileges

Set up new users and assign users to PC

Coordinate projects with team members to maximize resources

Use system diagnosis tools to increase device efficiency

Image and re-image devices for internal and external staff

Add computers and printers to the network / connect to the domain

Respond to and document requests for assistance (telephone requests, email requests, in-person appearances)

Troubleshoots thin clients /WAES terminal

Where needed, remote-connect to user devices to resolve issues (email, desktop, documents, password/logon issues)

Install, configure and set up printer and workstations

Install software and/or upgrades as needed

Recovered data that may have been lost or accidentally deleted

Prepare reports, containing findings, conclusions and recommendations

Create and maintain records and files

Triage and organize the assigned workload to maximize the efficiency of task performance

Manually push updates to all types of devices used by agency staff, as needed

Remove, repair and/ or replace hardware parts

Assist in relocating IT equipment for department associates (new hires, departing employees, office location changes)

Coordinate the deploying of HP tablets and Samsung Galaxy smart phones to over 300 external associates (field staff)

NySong Technologies LLC, Trenton NJ Sep-2014 to Oct-2016

Systems Engineer

Evaluate active systems to diagnose and maximize the quality of output

Perform hardware support, assemble hardware and install / retire devices to ensure all hardware and software were working to desire levels

Recover data that may have been lost or accidentally deleted

Prepare operating and training materials

Generate well-formatted reports containing research, conclusions, and recommendations

Respond to inquiries from system users, regarding technical issues and the use of application and system features

Coordinate projects with other team members to maximize team resources

Respond to associates’ requests for assistance (telephone, email, problem management requests)

Diagnose and resolve hardware, software and printer issues

Image and re-imaged devices

Provide user assistance in installing / updating cabling, PC connections, routers, and switches

Diagnose and Resolve issues by providing services through remote connection

Trenton Psychiatric Hospital, Trenton NJ Feb-2011 to Jan-2015

Human Services Technician

Provide one-on-one interaction with patients

Accurately determine and document the status of all patients under my care on an hourly basis, as mandated by facility SOP

Provide all levels of care and services for in-patients under my charge

Run security checks at regular intervals to ensure the safety of every patient under my care

Monrovia Consolidated School System, Monrovia, Liberia May-2001 to Sep-2009

Computer Technician

Responsible for researching and recommending software programs and operations

Provide technical support to all level of users

Resolve problems with internet connectivity, modems and home networks

Train users throughout the organization on operating system usage

Diagnose and resolve application issues for all levels of devices used

Resolve and document operating system and hardware issues

Conduct studies of software packages and programs to determine their applicability to existing or planned information systems

Generate well-formatted reports listing research results and recommendations

Set up, repair and install computers staff throughout the school

Install software and upgrades for campus computers,

Image / re-image PCs, as needed

Hardware support, assembles hardware and installs or deletes software to ensure all hardware and software are working properly

Diagnose and resolve computer equipment to verify it was operating at peak efficiency

United Nations High Commissioner for Refugees, Tabou, Cote D’Ivoire Feb-1999 to Apr-2001

Tech, MIS / Computer Technician

Extract, organize and disseminate data for the United Nations database system

Manage data collection and trained other associates to perform this task

Set up, install and repair computers for the communities

Hold training classes to help new associates learn basic computer skills that would enable them to be successful in performing their new jobs

EDUCATION

ITT-Tech Technical Institute, Marlton, NJ Sept-2014 to Sept-2016

Associate Degree, Information Technology, Computer Networking System, ITCNS

Dean’s List

University of Phoenix Jan-2017 to Aug-2019

Bachelor of Science in Information Technology

TECHNOLOGY & SKILLS

NETWORKING: TCP/IP & LAN/WAN Protocols, Network Technology, Network System Management, Wireshark

OPERATING SYSTEMS: Windows 10, Windows 7/Professional (8/2000/98), Windows Server 2008, 2012,

SECURITY: McAfee, Malware, networks, firewall

PROBLEM MANAGEMENT APPLICATION: Track-It, CA Service Desk, CA Service Catalog

SOFTWARE: Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint, Visio, Publisher),

PROBLEM MANAGEMENT APPLICATIONS: Track-It, VNC, CITRIX

DEVELOPMENT: SQL database, MS Access database

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