Manager Software

DAN MCCANN

***** **** **** ***** *****, Owasso, OK 74055

Ph: 918-***-****

***********@*****.***

SKILLS:

Customer and Personal Service Time Management

Computers and Electronics Service Orientation

Administration and Management Coordination

Critical Thinking Monitoring

Complex Problem Solving Quality Control Analysis

Systems Analysis Systems Evaluation

Working in teared environments Operations Analysis

Programming Troubleshooting

COBOL, Natural 4GL, Basic, C+

Crystal Reports Excel Spreadsheets

Documentum Microsoft Office

Microsoft Add-ins Active Directory

Scripting Perl and Java Basic SQL for query's and tables

Remote Desktop Configuration Manager Console

Service Now Action Request Center

Business Intelligence Software and tools for Dashboards.

Installation of Vendor software, updates, patches and bug fix’s.

Software testing and debugging.

PC (desktop and Laptop) installs, troubleshooting / diagnoses, software installs and upgrades.

Project Manager certified.

SYSTEMS PLATFORMS and APPLICATIONS:

Oracle

Unix

DB2

SQL

Adabas

M/S Access

ODBC

Cloverleaf (Integration Engine)

Microsoft applications

Windows and windows applications.

EXPERIENCE:

Applications Software Analyst May 1994 -Apr 2016

St John Medical Center / Ascension Health AIS Tulsa, OK

Perform routine system administrative and Analyst functions on the Hospital's ERP

System.

Perform routine system administrative / Analyst functions such as troubleshooting,

Upgrades and patches, software testing, user security, interfacing using Perl and Java scripting and basic SQL commands for building tables and query’s.

Developed, implemented and executed functional test scripts and cases to ensure the

quality of Business implementations including external and third part software, upgrades,

patches, in-house written interfaces and bug fix’s utilizing various software testing

Methods IE: Black box, Ad-hoc, end to end, parallel, regression etc.

Provided technical assistance and training to system users.

Wrote, modified and maintained Process Flows and Crystal Reports for all departments across the medical center.

Created complex Excel Spreadsheets pulling various types of data and information.

Administered and maintained EDI (Electronic Data Interchange), and Fax Integrator software systems.

Maintained, upgraded and administered Mobile Supply Chain systems and Hand Held

technology.

Administered Business Intelligence software (Dashboard) to schedule, process and distribute Crystal Reports online.

Was one of the customer contacts in case of system outages or system issues

after hours nights and weekends on a rotating basis.

Attended weekly change management meetings to identify or log any upgrades, system changes or modifications to any software that would affect he hospital business customers or other Medical center software.

Wrote interfaces, Tables, and spreadsheets to upload Lawson system data to Ascensions

SAP systems.

As a Programmer Analyst I wrote, changed and maintain in-house programs for hospital business systems.

Prior to St. John I worked for Tulsa County Information Technology as a Programmer.

EDUCATION:

Associate of Science : Computer Science, Math May 1991

Oklahoma Junior College Tulsa, OK

Bachelor of Science : Computer Science (Not complete) Summer 1993

Langston University: Tulsa Tulsa, OK

Average GPA 3.8

Was Who Who in American Jr. Colleges.

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