Engineer Technical Support
Resume:
POSITION APPLIED: POS FIELD SUPPORT TECHNICIAN
MACHINE:IBM,WINCOR/NIXDORF,SWEDA,PANASONIC,BILL COUNTER
FREDERICK PONE VICTORIO
Camellia st.blk.12 lot 32 Grand Royale Malolos Bulacan
Email: ******************@*****.***.**
Cell No. 092********
Born in Concepcion Cabiao Nueva Ecija. Proficient in reading and speaking also in writing both Pilipino and English languages. Has an extensive background in troubleshooting of POS and PCs .Has an idea in NETWORKING,NOVELL NETWARE and MIDRANGE.
GRADUATE STUDIES:
Acquired Bachelor degree in COMPUTER ENGINEERING in ADAMSON UNIVERSITY from
1985 to 1991.
PROFESSIONAL BACKGROUND:
LAN: Novell Netware v3.11
RDBMS: Laserfiche, Database
MIDRANGE: AS-400,Mainframe
SOFTWARE: Assembly Language, Basic, Pascal
WORK EXPERIENCE:
May 10,2012 to present POS/PC FIELD TECHNICAL ENGINEER
(Point of Sale/Personal Computer)
Present SMARTCOMP SOLUTION INC.
WINCOR/NIXDORF Service provider
1660 Ma. Luis Guerero Malate Mla.
Duties and Responsibilities:
Responsible for the installation and Repair also Preventive Maintenance of Personal
Computer and POS(Point Of Sale).
Isolate problems in house and client call to Supermarket and Hypermarket also Grocery.
Has extensive experience in troubleshooting of COMPUTER and POS.
Both software and hardware approach.
Has experience in troubleshooting of LAN/WAN problems.
Has idea and knowledge in isolating internet and broadband network.
Do service calls among clients and resolved technical issues in accordance with
Service level agreement like MC DONALDS,RUSTANS,SM,ROBINSON and FAMILY MART.
POS products such as PANASONIC, WINCOR/NIXDORF,IBM,SWEDA.
Has extensive background in REPAIR and Troubleshooting of Personal Computer and
Wincor POS and MC Donald POS like
JS-930,JS-950 and JS-960.Do the Maintenace and Restaging also backup of file of
each POS also SMS PC.Responsible for the replacement of each parts like
Motherboard,LCD,MSR,Power Supply and Customer Display and Cashdrawer.
Do soldering of Bumpbar and Grill Printer of Mc DONALD POS.
Has experienced and certificate in troubleshooting of McDONALD POS like JS-930,JS-950
And JS-960.
Do the replacement of Motherboard and LCD Monitor also Cashdrawer including MSR and Power Supply.
Has knowledge and idea in Banking solution such as Bill Counter,
Scanner and Cheque Reader.
2000 ACCOUNT MANAGEMENT INCORPORATION
2003 Pasong Tamo Makati
FIELD ENGINEER
DUTIES and RESPONSIBILITIES:
Isolate problem both in house and client call
Do the excalation and Repair of Personal Computer
Do the delivery and Maintenance of PCs.
Reason for leaving:Better opportunity
1993 to 1998 TECHNICAL SUPPORT ENGINEER
METASYSTEMS DEV’T. INC.
4th floor VAG Bldg.San Juan Greenhills
Duties and Responsiblities
Responsible for the installation and Maintenance of PC
Isolate in house and client call
Do the delivery
Assigned as Project base likeNOVELL NETWARE and LASERFICHE
Do LAN/WAN cabling.
Reason for leaving:Better opportunity
1992 to 1993 INSTRUCTOR
AMA COMPUTER COLLEGE
South Super Highway Makati
Duties and Responsibilities
Responsible for teaching computer subjects such as DATA
COMMUNICATION,COMPUTER ARCHITECTURE,EDP etc.
Reason for leaving:Better opportunity
1991 to 1992 JUNIOR TECHNICAL SUPPORT ENGINEER
2290 PasongTamo Ext. Makati
Duties and Responsibilities
Responsible for the installation and Maintenance of PC
Troubleshoots and Isolate problems in client PC both
Software and hardware and responsible for its repair.
Reason for leaving:Better opportunity
1987 to 1991 CREW TRAINOR
JOLLIBEE FOODS CORP
Vito Cruz cor. Taft ave. Mla.
Duties and Responsiblities
Started as Dining Crew and Kitchen Crew then later on
Became a PRODUCTION CONTROLLER as a PC responsible
For contrlling the quality of foods.
As a CREW TRAINOR responsible for training new crew and
MANAGEMENT TRAINEES on house rules and standard
Operating procedure.
Reason for leaving:To enhance my knowledge in what I got in College.
SEMINARS/TRAINING ATTENDED:
MC DONALDS POS ASSEMBLY/ CGI OFFICE
DISASSEMBLY January 17,2017
FACULTY DEV’T. PROGRAM AMA COMPUTER COLLEGE
Oct.31 Sept. 4, 1992
HARDWARE TROUBLESHOOTING ADAMSON UNIVERSITY
December 1990
FOXPRO ADAMSON UNIVERSITY
November 1990
OPERATING SYSTEM ADAMSON UNIVERSITY
Sept. 1990
CHARACTER REFERENCES:
ARIEL FAJARDO ERICK GERALDINO
MANAGER SMARTCOMP SOLUTION INC.
JOLLIBEE VITO CRUZ TEAM LEADER
KATHLYN KHO
METASYSTEM DEV’T. INC
JONALD RETAMAR
SMARTCOMP SOLUTION INC.
CHIEF EXECUTIVE
Tel.Nos.3538352
Contact this candidate