Customer Service Data Entry

RIQUE A. SMITH **** Clear Diamond Dr

Rosharon, TX 77583

***********@*****.***

PROFESSIONAL SUMMARY

Vision-driven change agent with career-long record of customer relationship building, policy development, and team training for leading organizations

Proven talent for aligning business strategy and objectives with established business development and customer service paradigms to achieve maximum operational impacts with high client satisfaction. Growth-focused thought leader with expertise spanning client and vendor relationship management, technology solutions, policy implementation, efficient problem solving, and facilitation of team training. Exceptional professional expert with keen interpersonal, communication, and organizational skills, as well as budget creation, inventory management, and strategic goal setting expertise. PROFESSIONAL EXPERIENCE

ANTHEM, HOUSTON, TX, MARCH 2017 TO PRESENT

CUSTOMER SERVICE REPRESENTATIVE I

Apply knowledge of multiple products in order to answer inquiries, provide beneficial recommendations, and resolve phone inquiries.

Build trusting relationships with provider’s offices in order to schedule appointments or connect members with the provider for further assistance.

Deliver above and beyond the department performance standards regarding monthly metrics given by reporting manager.

Identify opportunities for innovation in client service delivery and process efficiency.

Document contacts with members and providers with acute attention to detail.

Educate members regarding their rights and responsibilities.

Employ proactive, calm, and professional assistance regarding member complaints, resolve issues efficiently, and follow-up via phone.

Align objectives with supervisor and keep informed of issues and progress.

Collaborate with the management team and perform duties assigned

Maintain confidence, composure, and dedication to the customer at all times.

Efficiently provide administrative support such as processing incoming faxes and data entry. ACHILLES, HOUSTON, TX, JANUARY 2012 TO OCTOBER 2015 CUSTOMER DATA CONTROLLER ABB OPERATIONS TEAM

Evaluated operational needs and implemented strategies that increase productivity, enhance quality, and improve cost effectiveness.

Conceived and implemented office policies and standard operating procedures.

Analyzed results against set standards and made adjustments to processes as needed.

Bridged communication between the Operations team and management through delivering report summaries.

Performed market research to identify industry trends and inform strategy building.

Demonstrated financial expertise in the preparation of the annual budget, calculating expenditures for the fiscal year, and analyzing variances.

Responsible for sensitive financial transactions such as processing payments by credit card, wire transfer, and check and entering commercial invoices for payment.

Facilitated training of new employees on topics such as customer service, new database programs, policies, and procedures.

Procured equipment procurement including furnishing, kitchen break room appliances, scanner, and printer.

Performed quality check and verify a variety of data for accuracy.

Evaluated the resolution of incorrect, missing or unclear information.

Coordinated and monitored clerical and administrative functions such as running reports, setting up meetings, team building, etc.

Processed and distributed daily logs and reports to reporting manager. RIQUE A. SMITH Page 2

Rendered invoices and manual reports for distribution to the requesting departments.

Interpreted pricing contracts to ensure accurate rating. LOUISIANA UNITED BUSINESS ASSOCIATION, BATON ROUGE, LA, JULY 2007 TO JANUARY 2012 GENERAL OFFICE CLERK

Streamlined administrative processes such as processing company orders, filing, data entry, mail, fax, and scanning.

Prioritized and organized workload to handle multiple projects simultaneously.

Provided exceptional customer service to clients via phone.

Managed office inventory and documented control.

Coordinated office activities such as distributing mail, setting meeting space, courier, etc. LOUISIANA AIR NATIONAL GUARD, NEW ORLEANS, LA, JULY 2001 TO JULY 2007 PERSONAL SPECIALIST

Provided fellow Guardsmen with customer service on promotion and development

Advised personnel on career development, job specialties, promotions, and training.

Performed administrative support to the 159th Fighter Wing such as filing, data entry, restocking supplies, phone, fax, and processing identification cards

Scheduled meetings and appointments for Guardsmen and their dependents daily.

Processed orders, awards, and decorations.

EDUCATION AND CREDENTIALS

BACHELORS OF ARTS (B.A.) IN MASS COMMUNICATIONS & PUBLIC RELATIONS, 2007 Southern University A&M College, Baton Rouge, LA

AWARDS AND HONORS

Humanitarian Medal, 2005

Louisiana Emergency Service Medal, 2005

Armed Forces Reserve Medal, 2004

Louisiana War Cross, 2003

Outstanding Unit Award, 2002

National Defense Medal, 2002

National Dean’s List, 1998-1999

ADDITIONAL INFORMATION

Technical Proficiencies: Access, PowerPoint, Excel, Microsoft Word, Outlook, Oracle Interests: Reading, traveling, and writing

References available upon request

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