Microsoft Office Customer Service

NICOLAS LEE

908-***-**** *******.*******@*****.*** 6 Levan Court, Bridgewater, New Jersey 08807 TECHNICAL SKILLS

• Operating Systems: Windows XP, 7, Vista, 8, 10, Mac OSX • Languages: Java, Javascript, HTML

• Networking: Cisco • Analysis: SPSS

EDUCATION

Rutgers, the State University of New Jersey New Brunswick, NJ Graduated: May 2018 Bachelor of Arts – Major: Information Technology and Informatics, Minor: Psychology Major GPA: 3.07/4.00

Raritan Valley Community College Branchburg, NJ Graduated: May 2014 Associates Degree – Math and Science

Honors: Dean’s List

GPA: 3.22/4.00

RELEVANT COURSEWORK

Data Analytics for Information Professionals

• Linking Data Analytics to storage, curation, management, and mining with attention to alternative methods

• Examine and analyze the information retrieval process to more effectively conduct electronic searches, assess search results, and use information for informed decision making Management of Technological Organizations

• Consider information as an organizational resource and how information systems support corporate and organizational goals.

• Focus on project management with emphasis on decision support systems and management information systems in corporate environments

MANAGERIAL EXPERIENCE

I’s Café LLC Manager June 2016 – Present

• Ensure that all recipes and procedures are followed, maintaining consistent product standards

• Oversee the entire recruitment process of new staff, including recruiting, interviewing, hiring, and training qualified candidates

• Maintain proper loss prevention standards, reviewing cash handling procedures, and safety procedures LEADERSHIP EXPERIENCE

Delta Sigma Phi Fraternity October 2015 – May 2018 Executive Positions: Secretary, Recruitment Chair, Philanthropy Chair, New Member Educator

• Constructed events for prospective new members, bringing in 5 prospective members every semester

• Coordinated fraternity members in raising over $1,000 for the Embrace Kids Foundation Dance Marathon

• Educated new members on the fraternity’s national requirements, teaching values such as leadership and dedication while upholding the national fraternity’s core mission Rutgers Commuter Student Association Events Chair September 2015 – May 2016

• Coordinating social programs across campus to promote the integration of commuter students into the Rutgers community

• Facilitates connections between commuter students and other departments at the University and promotes RCSA as a home on campus for commuter students

Rutgers Chinese Student Organization Program Coordinator October 2016 – April 2017

• Collaborated with local and online business to showcase their clothing products for programs

• Created and directed a show by combining stage choreography and videography to present an original story

• Raised over $3,000 for Love Without Boundaries Foundation ADDITIONAL SKILLS

• Microsoft Office Proficient

• Excellent communication and customer service skills

• Adobe Premier and Illustrator

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