Computer Operations Analyst
Resume:
Keith Crudgington
*** ***** ****, *********, ** *6825-2606
*************@*********.***
Professional profile
I am an experienced, enthusiastic IT professional with an effective combination of technical and managerial expertise used to greatly impact strategic business objectives. I am a driven individual specializing in Mainframe Operations, SAP Administration, AS400 Operations, User Support, distributed systems and with a focus on streamlining and simplifying complex functions and operations. I possess excellent interpersonal and collaborative skills which I use to build rapport with key stakeholders, end users and clients alike. I am a strong and supportive member of technical teams and have provided technical training to less experienced members to encourage positive contributions in the pursuit of operational excellence.
Summary
As part of my previous roles I have provided skilled customer (user) support and problem resolution. I am skilled at troubleshooting TCP/IP issues, VPN resets etc. MPLS network monitoring, recycle servers, recycle online systems. I am comfortable escalating issues to any level and see incidents through to resolution and follow-up. Excellent verbal and written communications have been a primary skill set throughout my career which would benefit most any position for which I am considered. I have written SOP’s and other documentation.
I have migration experience bringing applications (SAP Production, QA and Development environments) in-house from an outsourcer as well as migrating these environments from the North American headquarters of a client to the parent company in Germany, QA refreshes. I am eager to speak about this exciting opportunity. I am a fast learner of new technologies and I am able to work independently, if need be, toward a team goal. I have had up to 4 direct reports.
In various positions throughout my career, I have worked closely with QA, Developers, users and other key stakeholders to achieve objectives and SLA’s. I have mentored Operations staff on recognizing problems and basic triage once the problem/ anomaly is identified. The company had an International presence and we would be first call for any user issues during respective off hours coverage.
Adept at multi-tasking coupled with a good ability of prioritizing events and incidents, I remain calm and focused when incidents occur. I have extensive experience working in fast-paced, dynamic environments in which accurate, mission critical decisions are the norm. I interact well between management, Support, Vendors and Operations personnel.
Core competencies
Mainframe Operations & Distributed Systems
SAP Basis Administration and Operations.
JCL
Control-M, CA7/ CA11, Advanced Job Scheduler
Track-It and Remedy ticketing systems
Disaster Recovery
Computer Operations Management
Leadership & Collaboration
CICS
Regulatory & Corporate Compliance
Monitor MPLS network and network troubleshooting
AS400 Operations
Unix
Detailed, meticulous documentation
Employee Development
MIMIX
Career summary
May 2017 – Present
Randstad Technologies, Parsippany, NJ (client is Mercedes Benz USA, Montvale, NJ)
Consultant – Computer Operations Analyst
Working with the offshore and internal support teams to resolve issues.
Monitoring the global network via SCOM alerts and MBSTATUS tool.
Working with vendors to ensure timely remediation of hardware and software issues.
Troubleshooting and resolving open user tickets and issues.
Entering all incidents and vendor access requests into the Remedy system
Working long term contract for a client in an IBM Z/OS datacenter
Submitting and monitoring jobs for Developers/ Application owners.
Processing of the batch schedule utilizing the Control-M scheduler.
Weekly IPL of various LPARS.
Recycling various CICS regions
AD password resets.
Aug 2015 – Apr 2017 Krasdale Foods, White Plains, NY
Sr. Tech - Computer Operator
Process multiple Customer Service, Order Entry, Receiving and Billing cycles throughout the day to support the Business and the Warehouse Operations in Hunts Point, Bronx and Florida Operations.
Moving programs into CICS (replacing or new copies).
Weekly IPL of various LPARS.
Manipulating the virtual tape library (VTL).
Payroll processing for Truckers.
Print Order Books and other pricing materials needed by the stores.
Restore listings; restore Production files to Test as needed.
EDI processing.
2007 – July 31, 2014 WARNACO / PVH Corp., Milford, CT
SAP Batch Operator/SAP Basis Adm.
Performing maintenance and SAP upgrade activities from 4.6C to ECC6/NetWeaver7/unicode while bringing SAP in-house from an outsourcer; played a key role in a major SAP FI upgrade as well as assisting in system refreshes, Working in the PASE for Kernel upgrades and patch administration, creating inbound …/outbound …/archive file structure for new projects, SAP System administrative tasks in the Pase (Unix) environment on the AS400, QA refreshes.
Basis Administrator in the absence of Sr. Administrator; providing internal and external Audit requests for key data samples, responding to Application owner requests and researching OSS notes.
Maintaining accurate and current logs for Operations; Monitoring 17 LPARs on the AS400 and controlling incident escalation and resolution in compliance with regulatory and corporate regulations.
Effectively assisting in heterogeneous system copy of NW6.40 BI/BW system from outsourcer to in-house; directing the transition from vendor based JVM to SAP JVM to meet SAP AG requirements.
Migrating SAP transports from Test to QA, QA to Production and outside transport routes for testing.
Creating SAP jobs, events and variants with responsibility for all SAP job scheduling and running SAP Batch schedule; developing SAP and AS400 SOP’s and collaborating with staff to meet SLAs.
Execute change controls as necessary.
TCP/IP troubleshooting and collaborating with other teams to resolve complex issues to minimize downtimes and reduce batch times; taking action to reset VPN tunnel and RSA tokens.
Building racks, mounting servers, cabling. Rebooting servers as necessary.
Streamlining operational processes through the development and execution of key procedures; devising detailed and meticulous documentation in alignment with business objectives.
Monitoring and ensuring productive SAP environments such as PRD, QA and DEV as well as AS400 batch schedules; directing journal and library restores as required.
Collaborating effectively with key vendors to ensure projects are completed on time and within expectations.
Key Achievement:
Reduced MRP execution time from ~6 hours to 1 hour through a hardware upgrade, collaborating with Application owner to use parallel processing and performance tuning.
Successfully minimizing SAP system down times to increase productivity through the use of i-Series Navigator and BRMS to perform full backup of the database and kernel lib and then all other libraries in a save-while-active mode.
2006 – 2007
AFFILIATED COMPUTER SERVICES, TARRYTOWN, NY
Supervisor – Computer Operations
Oversaw the daily operations of a distributed systems environment: IBM Z series mainframes utilizing CA7/ CA11; Compaq servers running Unix or VMS in support of mission critical municipal systems and services for New York State, EasyPay and other systems across the nation.
Coached and supervised a productive team of two operators, the NOC and a busy Level One Helpdesk; partnered with key stakeholders to ensure a 24/7/365 efficiency with minimal downtimes.
Effectively managed change requests to connect servers to networks; control inventory of cables and label connections which minimized costs.
Facilitated an environment of sharing information to enhance operations knowledge and awareness; developed and updated effective SOPs to build cohesiveness across all shifts.
Tape procedures with IBM ATL and various STC tape libraries.
2005 – 2006
ASSOCIATE’S OF WESTPORT, SOUTHPORT, CT
Consultant (Client was Beirsdorf, USA)
Fulfilled a long term contract as the lead operator in support of four IBM AS400s running SAP and PKMS as well as QA and Development platforms.
Oversaw the lifecycle of a technical project for the SAP transports from Development to QA and finally to production platforms; ensured timeliness and accuracy of daily downloads of the Lockbox file for A/R processing, monthly T-file and the A/P check reconciliation files.
Managed and maintained full support for all desktop platforms and setup PCs for large conferences.
Directed the support of custom online backup and disaster recovery application which incorporated a shadow copy of the database, a weekly backup as well as regular syncing of critical information
Played a key role with the Basis and Systems Teams to plan, support and migrate three Production platforms and associated environments from the North American headquarters to the parent company in Germany.
2004 – 2005
SAI PEOPLE SOLUTIONS, KINGWOOD, TX
Consultant (Client was MCI Communications Services)
Completed a short term contract in Rye Brook, NY as a Lead Computer Operator to manage an IBM MVS datacenter running an S/390 and utilized CA7, CA11 and CA1. Ensured smooth workflow; set-up request jobs for users; monitored processes and oversaw escalations to resolve complex problems.
1992 – 2004
UNITED STATES SURGICAL CORP/ TYCO, NORWALK, CT
Lead Computer Operator
Utilized ECS/Control-M and the native SAP schedulers with time and event driven triggers across a Distributed Systems environment; ran servers for SAP, various Compaq Alpha servers with Unix O/S with Oracle databases, various servers running Windows NT and Web Farm, EMC SAN.
Managed disaster recovery procedures and performed backup procedures for NT servers using Veritas/ExecView; recycled servers stopping/starting NT services and executed change controls.
Took an analytical approach to resolve complex technical problems in the functionality of networks, web farm applications, batch processing, user issues and hardware/software incidents and streamlined batch schedules.
Provided leadership and direction to train and mentor a driven team of Senior Operators; worked after hours to provide support and increase productivity.
Prior to Y2K, this was a typical IBM MVS/ESA Mainframe shop utilizing CA7, CA11.
1990 – 1992
Senior Computer Operator
UNITED STATES SURGICAL CORP, NORWALK, CT
Education and qualifications
Diploma:
Computer Operations (GPA: 3.89)
Computer Processing Institute, Bridgeport, CT
Coursework:
Coursework:
90 Credits in Computer Science
Southern Connecticut State University, New Haven, CT
ADM315 AS ABAP – Performance Analysis and Tuning
SAP Atlanta, GA
Key technical skills
Hardware:
IBM AS400 P5 & P6 iSeries, Compaq Alpha Servers, Dell Servers, Distributed Systems, EMC and Hitachi SAN, various STK tape silos, IBM ATL tape silo, IBM S390 and 3090,
Software:
SAP ECC6 with AFS, NetWeaver7.0, NetWeaver6.40, OS 400/V7R1, Pace, BRMS, Native SAP Scheduler, Advanced Job Scheduler, Control-M/ECS scheduler, iSeries Navigator, Mimix, CITRIX, UNIX, Windows XX, MVS-ESA, Z O/S, VSE, JESx, JCL, SDSF, VTAM, TSO, CA7, CA11, CA1, Remedy, Track-It, Cherwell, BMC Service Desk
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