Dennis Wiltshire

**** ***** ***.

Wake Forest, NC 27587

ac52on@r.postjobfree.com

919-***-****

Qualifications Summary

Much of my past work experience has been set in home office environments where I’ve handle the configuration for my own Networks. I have extensive experience with working from remote positions and can handle managing my tasks independently without the need of assistance. I am also currently training for Network+ certification, CCNA certification, and Linux Red Hat certification. Most of my experience has been hands on and I haven’t taken the certification exams as of yet. I’ve been integral in the migration to Salesforce cloud software by Powelinx.com and worked at the capacity of Salesforce Data Analyst. I am currently developing application software for commercial release with Python script programming within VMware virtual environments. Configured Docker to contain the scripts of my application software to maintain space on the RAM of my hard drive. Also used MongoDB as well as Excel for aggregation of data. Bash shell for management of compilation of python scripts written in text editor Visual Studio and SSH for security of the server within the application.

Overall I’m very professional and have a lot of experience in Remote positions that demand Networking and Security skills. My skill set is mainly in the tech field but I’m also comfortable working on the phone to assist with system Troubleshooting.

Skills

Network Configuration Python

Port Security Swift

Virtual Lab Construction Java

SQL Database Ubuntu

Linux/Unix OS Red Hat Fedora

Network Security Firewall Configuration

VM Ware Network Security

Cisco Client Salesforce System

Bash Shell Security Router and Switch Configuration

Application Development Software Development

IT Experience Highlights

RTI International (February 2015 – June 2018) Quality Control

• Trained over 200 project staff for citrix system navigation and data collection by project protocol.

• Oversee Data intake both hard copy and digital to maintain quality of the data collected HIPAA protocol.

• Provide detailed analysis of Project staff performance and feedback through coaching.

• Provide project performance reports through Excel spreadsheets.

• Prepared weekly project data logs to record and store all data being collected.

Appen (January 2015 – December 2015) Data Analyst - Remote

• Collected data for research on trends within a specific target demographic.

• Provided project performance reports to Project management through Excel spreadsheets.

• Sent daily reports for the purpose of Project research data storage and analysis.

• Managed project data transfer through secure Virtual system firewall.

Powerlinx.com (February 2014 –January 2015) Market Data Analyst - Remote

• Provided leads with service cloud and configured salesforce to distribute leads to user accounts.

• Configured User profiles within salesforce to manage marketing data.

• Integral in migration to Salesforce software Migration to reshape company marketing strategy.

• Provided Marketing data to users through salesforce and assisted with Marketing strategy.

• Configured active directory profiles for users within salesforce system to issue leads.

Amazon.com (August 2014 – January 2016) Tier 2 Tech Support - Remote

• Handled escalated inbound calls from customers experiencing technical difficulties.

• Answered escalated help desk tickets to assist customers with kindle device support.

• Provide Technical support for kindle device customers through help desk ticket system.

• Supervised escalated calls from Tier 1 representatives.

Concentrix (November 2014 – July 2015) Tech Support - Remote

• Offered system support and software navigation assistance to customers.

• Provided technical support to customers experiencing software errors through inbound calls.

• Assisted customers with intuit software troubleshooting.

• Answered help desk tickets for intuit software errors and system malfunctions.

• Provided troubleshooting for intuit software through ticketing system.

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