Cabin Crew
Resume:
Greetings! I am KENNETH CHESTER CRUZ, I have been part of the Customer Service industry for 6 years and 6 six months particularly in the field of Airlines/Aviation.
My most recent work experience was as a Line Administrator or most commonly known as Cabin Crew Manager. For 3 years I was handling hundreds of front-liners who all underwent my supervision; from their recruitment, on-boarding, training, & administrative handling it all falls under my job description. The said job requires someone to be flexible, reliable & smart since the Airline operation runs 24/7.
Prior to that I was Cabin Crew for 3 years and 6 months in the same Airline. In the said span of time I have mastered the art of Customer Service and Problem solving, I encounter hundreds of passengers on a day to day basis. I aid them with their needs and make sure nothing less than 5-star kind of service is delivered to them.
For my Collegiate years I took up the course of Bachelors of Science in Nursing, I was able to graduate with honors while still being active with extracurricular activities for my college since I was part of the Student Council for my whole College life. I was elected as Student Council President and have balanced my studies and activities quite well.
In a nut shell, I possess this unique and diverse skill set which I may put to good use should I be given a change to be part of your roster.
Hoping to fly with you soon!
KENNETH CHESTER G. CRUZ
Mankhool, Bur Dubai, Dubai U.A.E.
******************@*****.***
OBJECTIVE:
to obtain a challenging and fulfilling position in which I can capitalize the use of my diverse and unique skill set gained from various trainings, seminars, activities, & work experience.
WORK EXPERIENCE :
2014 – 2017 LINE ADMINISTRATOR
FOR PHILIPPINE AIRLINES EXPRESS
As a Line Administrator I was directly in-charge of hundreds Cabin Crew/Front Liners for three (3) years.
Everything concerning our Crew would fall under my jurisdiction. The Recruitment, On-boarding, Training, & Supervising of the Cabin Crew are just some parts of my job.
I also partake in out of the office activities, I go to Universities to conduct seminars about the Airline Industry, I go to events like formal gatherings to represent the company and give some speech.
Also, there are the other pre-requisite skills needed to be promoted to the said position (computer skills, years of flying, good record). From time to time I also handle extra projects, events & activities which are given to us by the higher management or by the President himself.
KEY SKILLS
-Administrative & Executive Role
-Decision making and Analytic skills
-People interaction and handling
-Instructor / Trainer / Presentation skills
-Documentation, Filing & Liquidating skills
-Recruitment, Interview & Selection skills
-Microsoft Office (Word, Excel, & Power point)
-Video and photo editing / Adobe photoshop
2011 – 2014 CABIN CREW
FOR PHILIPPINES AIRLINES EXPRESS
Three (3) years and 6 months of flying international & domestic routes as one of the outstanding Multi-Qualified Lead Cabin Crew for Philippine Airlines Express.
I have gained a unique experience from this job since I had to do multiple roles in a day. From Exceptional Customer Service, to a detailed Safety & Security Officer up to being a knowledgeable Life Saver in times of Crisis. All of which I need to be prepared to do daily.
On top of it all you need to be level headed and focused to properly relay in your reports of all relevant events in your flight for you are required to accomplish a flight report which is a legal document should it need to be used by any governing body.
KEY SKILLS
-Exceptional Customer Service Skills
-Problem solving skills
-Quick Decision-making skills
-Safety procedures equipped (Firefighting, Rescue Swimming, etc.)
-Security Officer of flights (Passenger profiling, Hijacking, etc.)
-Excellent communication and handling of customers
-Basic Life Support and First Aid Certified
-Attention to details
AIRCRAFT QUALIFICATION
-Airbus A320 - 200
-Airbus A321 – 200
-Airbus A330 – 300
-Bombardier Dash – 8- 300
-Bombardier Dash – 8 – 400
EDUCATION
2006– 2010 SAN BEDA COLLEGE (MANILA)
Bachelor of Science in Nursing
One of the very few Nursing Students who was able to GRADUATE WITH FOUR (4) GRADUATION AWARDS while still being active with extracurricular school works
-DEAN’s Award
-Academic Excellence Award
-San Beda College Alumni Association Excellence Award
-Loyalty Award
-Student Council – President (4th year)
-Student Council – External Vice President (3rd year)
-Student Council – Auditor (2nd Year)
-Student Council – Batch Representative (1st year)
-Bedan Dance Theatre – (1st to 4th year)
AFFILIATIONS
-NAMFREL Quick Count Volunteer
-Red Cross Member – Manila Chapter
-July 2010 Nursing Licensure Exam – Board passer
EXTRA ACTIVITIES / SEMINARS
-Red Cross Basic Life Support Training
-Red Cross First Aid Training
-Personality Empowerment Training
-Airline Management Trainings
-Manager’s Leadership Training Seminars
PERSONAL BACKGROUND
-Born in July 26, 1989
-Filipino Citizen
-Fluent in English and Filipino (Able to read, write & converse)
REFERENCES: Jerome G. Leobrera
**********@***.***.
HUMAN RESOURCE - OIC MANAGER
PHILIPPINE AIRLINES EXPRESS
Kris Len A. Bedua
*******@***.***. ph
INFLIGHT SERVICES & TRAINING DEPARTMENT –
LINE ADMINISTRATOR
PHILIPPINE AIRLINES EXPRESS
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