Customer Service Manager
Resume:
JOYCE ANDERSON
Middleburg, Florida 32068
********@***.***
OBJECTIVE:
To obtain a position that utilizes the customer service skills, strategic thinking and leadership abilities, which have enabled me to consistently exceed goals in a less than ideal economic environment.
SKILLS:
Travel arrangements
Administrative assistance
Office Management
Meetings
Calendar arrangement
MS office
Customer service
Correspondence
Audit
Facilities coordination
EDUCATION:
High School Diploma, Completed all ongoing compliance training through Digital University, American Institute of Banking.
PROFESSIONAL AFFILIATIONS:
Active member of the Jacksonville Chamber of Commerce.
Board member of the Mandarin Council, served on the Community Involvement Committee and the Chili Cook-Off Committee
Active Junior Achievement volunteer
MLS# 555545
PROFESSIONAL EXPERIENCE:
TD Bank, Jacksonville, FL 07/2016-present
Assistant Store Manager
Responsibilities:
Manage overall daily store operations including implementing policies and objectives.
Ensures that Teller Operational Standards, including proving the vault, Store Recap, drawer management and settlement competency are completed in accordance with company policy.
Assists in the management of monthly audits and related reports and ensures the integrity of Store Operations through Store self-audit.
Proficiently serves as an active Certified Consumer Lender and Notary for the Store with plans to increase loan volume.
Coaches team members on identifying sales opportunities and may refer Customers to appropriate Store Employees or internal Business Partners, provides leadership, coaching and mentoring to employees.
Serves as a first line Escalation Manager for Customer problem resolution, including assisting team members with difficult Customer inquiries and complaints.
Proactively leads, manages, motivates and coaches employees to produce desired sales results.
Atlantic Coast Bank, Jacksonville, FL 08/12/13-10/28/15
Financial Center Manager/Office Administration
Responsibilities:
Lead by Example and Model the Way while administrating the operation of a branch office through management and supervision of the office facilities.
supervise and coordinate activities of staff
Accountability for the office’s performance in the areas of sales, operations, expense control, maintenance of existing and generation of new accounts, personnel, customer service, physical facilities, operating equipment, security, and compliance.
Review and answer correspondence.
Heavy interaction with all employees.
Contact with existing customers, as well as prospects and business leaders within the community.
Meyers and Stanley Attorney, Jacksonville, FL 11/2012-8/09/13
Assistant /Social Security Disability
Responsibilities:
3 way call to Social Security to set clients up and apply for SSDI or SSI benefits.
Social Security disability on line appeals, reconsideration, request for hearing and appeals counsel.
Order medical records.
Calendar appointments, court dates and client meetings with attorney.
Maintain effective filing system and secure confidential, time-sensitive materials
IBERIABANK, Jacksonville, FL 7/200*-**-****
Assistant Branch Manager/Operations Manager/LEAP Trainer
Responsibilities:
Increased sales with targeted business development efforts, proactive sales calls and networking.
Met or exceeded production goals for consumer and business loans, deposits, and fee income.
Strengthened ties to community through involvement in civic organizations and community groups.
Chosen to mentor, train and coach new hires in an effort to promote exceptional customer service.
Developed initiatives that guided and motivated staff to meet challenging sales goals with well-executed sales techniques.
In charge of strict adherence to regulatory compliance standards.
Responsible for management of branch personnel including: maintenance of appropriate staffing levels, execution of performance appraisals, goal setting, hiring and promotions, salary oversight and terminations.
Executed monthly and quarterly branch audits.
Ridgeview Elementary Jacksonville, FL 8/2005-7/2007
Instructional (ESE) Assistant
Responsibilities:
Initiated a discipline plan with measurement of effectiveness, as well as various lesson plans that increased student concentration, participation and accountability for progress.
Met with parents to advise them of conflicting education priorities and issues in an effort to create resolutions and maintain progress.
SunTrust Bank Jacksonville, FL 8/2004-8/2005
Administrative Assistant III/Corporate Real Estate Facilities
Responsibilities:
Facility Coordinator monitoring more than 125 facilities.
Coordinated, planned and executed relocation of corporate headquarters.
Deadline-focused, ensuring on-time completion of all projects.
Processed Accounts Payable
Dispatched and supervised seven technicians with multi-county calls
Travel arrangements.
Robert Black Construction, Jacksonville, FL 1/2000-8/2004
Office Manager/Bid Administrator
Responsibilities:
supervise and coordinate activities of staff
Processed invoices and accounts receivable
Compiled time cards, prepared payroll and managed all personnel files including assessment testing, drug tests, workers compensation and liability insurance for this firm of 25+ employees
Prepared and delivered bids for general contractor.
Contact this candidate