Customer Service Representative

MARELYN HIBAYA ASTRONOMO

DASMAN, SHARQ, KUWAIT CITY

MOBILE NUMBER: +965-********

EMAIL: ac52eu@r.postjobfree.com

OBJECTIVES

To obtain a challenging job providing opportunities for advancement, and where my skills and knowledge will significantly contribute into a recognize, substantial, and dynamic company.

COMPETENCIES

Bachelor’s degree, Computer literate.

Excellent customer service skills by handling customers in efficient manner.

High stress tolerance, Self-motivated, Fast learner

Ability to work well under pressure with less supervision. EMPLOYMENT HISTORY

CUSTOMER RELATION REPRESENTATIVE (August 1, 2016 –April 23, 2018) AL SALAM INTERNATIONAL HOSPITAL

Performed, reviewed and update patient files, database, records and other documents as well as invoices, medical reports and sick leave.

Answering phone calls for patient inquiries and booking for appointments.

Scheduling for patients follow-up visit in the clinic.

Booking for patient operation date and performing preoperative procedures.

Calling the patient for the feedback of their laboratory result.

Preparing daily reports and discuss with the doctor either personally or mail.

Receiving payments for surgery and preparing invoices with complete details and signature of the doctor and patients representative signature.

Preparing the daily and monthly cash report.

Maintained the department filing system accessible and have a greater access to information.

Keeping the filing room well arranged and in a proper sequence for easy access to patient files.

Maintained the department and clinic policies and procedures in coordination with the supervisor, department head and with the doctor.

SENIOR SALES ASSOCIATE (February 2014 – July 2016) ALI ABDULWAHAB ALMUTAWA COMPANY

Provide and maintained excellent customer service, achieving sales targets, minimize stock loss, and taking care of company asset.

Demonstrate features, functions, purposes, uses, brand and quality of the products.

Replenishing stocks on display and ensure availability of stocks in the selling area.

Monitors movement of stocks and inform store management team of the fast and slow moving products as a basis to repeat orders.

Ensuring that all items in the selling area are properly displayed and merchandised with correct prices, with labels and security tags.

Assists in periodical and annual store inventory. CUSTOMER SERVICE REPRESENTATIVE AND CASHIER (August 2009- February 2014) CARREFOUR HYPERMARKET MAJID-ALFUTTAIM GROUP OF COMPANIES KUWAIT

Interacts with customers to provide them information of the inquiries regarding product and services.

Helping the customers to resolve their complaints in accordance with the company guidelines and policies.

Performed clerical task such as, answering telephone calls, filing documents, communicate and coordinate with internal departments.

Refund and exchanging of purchased items.

CASHIER (September 2008- February 2009)

WATSONS PERSONAL STORE (HEALTH AND BEAUTY DIVISION) PHILIPPINES

Assists the customers in giving medicine as prescribed by the doctors.

Enter purchases in POS to calculate purchase price and accept payment. RECEPTIONIST AND TELEPHONE OPERATOR (August 2007- January 2008) CITADELL INN MAKATI (CONDOMINIUM HOTEL) PHILIPPINES

Responsible in answering international and local calls, attending to guest questions and inquiries.

Taking reservations in room accommodation via online and walk-inn guest.

Responsible in booking, confirmation and cancellation of plane tickets.

Doing some paper works such as guest folio, computing and posting charges and keeping all the records.

Handling guest request and orders such as hotel car, parking request, food and amenities.

SEMINARS, WORKSHOP AND CERTIFICATION ACHIEVED

Customer service and selling techniques- AAW September 8, 2008

First Best Cashier of the month- Carrefour December 2011

Second Best Cashier of the month- Carrefour May 2011

Second Best Cashier of the month- Carrefour February 2011

First Best Cashier of the month- Carrefour April 2010

First Best Cashier of the month- Carrefour December 2009

Customer Care Training / Cashier Commitment Training MAF Retail Kuwait

Lecture and Training on Basic Hotel Operation October 5, 2005

Restaurant Operation and Wine Juggling Workshop October 6, 2005 EDUCATIONAL BACKGROUND

College Bachelor of Science in Industrial Technology 2004-2008 Major in Hotel and Restaurant Technology Central Visayas State College Bohol Philippines

Secondary Catigbian National High School

2000-2004 Poblacion Catigbian, Bohol Philippines

PERSONAL DATA

Date of birth : December 9, 1986

Place of birth : San Isidro, Bohol Philippines

Nationality : Philippines

Religion : Roman Catholic

Civil Status : Single

Gender : Female

Height : 5’3’’

Weight : 50 kg.

Dialects Spoken : English,Arabic, Tagalog, Visayan

Passport Number : XX2917025

Visa : Article 18 (transferrable)

Civil ID Expiry : November 11, 2018

I hereby certify that the facts contained above in this resume are true to the best of my knowledge.

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