IT Specialist, Operations, Service Management

James Brown, Jr.

Address: **** ********* *** **, ********, MD 21044

Mobile: 443-***-**** Email: **********@*****.***

EDUCATION/TRAINING

Bachelor of Science, December 1997

RELEVANT SKILLS

Time Management & Planning, Excellent Communication and Organizational Skills

Network Protocols/Stacks: TCP/IP, OSI Model, OSPF, EIGRP, BGP, MPLS

Network Monitoring: SolarWinds, React, NetScout, MRTG, HP Open View

Network Management: Voyence, VitalNET, Netflow, Splunk, Wireshark

Security Systems: Cisco ISE - Identity Services Engine, Palo Alto, Cisco ASAs

Hardware: Cisco 3900/4400 Series Routers, 6500 Series Switches, Nexus

LAN/WAN/MAN Technologies: 100/1000/10Gig Ethernet, T1, DS3, OC3/OC48

PROFESSIONAL EXPERIENCE

Administrative Office of the U.S. Courts July 2014-Present

IT Specialist – NOC/Security

Supported Enterprise-Wide Services, including Voice, Data, and Video; managed chronic circuit issues to resolution. Supported WAN operations for approximately 570 sites.

Utilized trouble ticketing system for issue tracking, triage and reporting based on incident severity levels.

Escalated service issues to engineering, senior management, and ISPs to ensure that network services were kept within established SLAs.

Utilized SolarWinds & NetScout for network monitoring and alerting for trouble ticket creation and reporting.

Tracked network security issues, security alerts and network block requests. Managed trouble incidents, collaborated with IT security specialists.

Monitored and managed Palo Alto firewalls, used Panorama for central management, configured and tested HA, failover capabilities, created traffic/threat reports.

Provided weekly reports on Significant Actions to management.

Intelligent Decisions April 2012-July 2014

Network Specialist

Served as point of contact for public access network for the Infrastructure Management Division for US Courts.

Worked with the Security Operations Center (SOC) and implemented ASA firewall blocks, based on IDS/IPS signature alerts.

Configured Cisco 2900/3900 series routers (Multi-VRF), Cisco 3550/3560 Switches, Cisco 5500 series ASA firewalls.

Provided operational support for the Wide Area Network, supported voice and video, configured QoS to classify and prioritize specified network traffic.

Configured firewalls with NAT translations for public websites hosted in the DMZ segment.

Dimension Data – US Courts Jan 2006-July 2010

Contractor

Worked on the migration project for network infrastructure from legacy Frame Relay to MPLS; performed router upgrades and bandwidth upgrades for individual sites.

Enforced the network security policy via network monitoring, firewall management and collaboration with the Security Operations Center (SOC) for real-time intrusion detection/prevention.

Sprint IP Service Assurance Aug 2002- Jan 2006

Network Operations Specialist

Resolved routing issues involving multiple VPNs, supporting a large customer base for Sprint’s IP Services.

Troubleshot network outages, collaborating with physical layer testing groups (DS3 and up), implementations group, local LECs, and other ISP NOCs.

Configured Cisco routers for BGP, PPP Multilink, Frame Relay, and MPLS.

Mitigated DoS Attacks and internet security issues and configured proper access-lists, rate-limiting strategies, and null routing on the Sprint backbone.

Edison Collegiate Academy Aug 2001 - Aug 2002

Science/Technology Teacher

Taught 10th grade Chemistry course with emphasis on chemistry in the community.

Conducted weekly lab experiments involving water quality, chemical reactions, reactive metals, and nuclear interactions.

Designed and taught extra-curricular Introduction to Telecommunications course covering subnetting, TCP/IP, routing/switching, telephony, LAN/WAN, and the internet.

Verizon Advanced Data May 2000- June 2001

Network Operation Specialist

Managed routers, ATM switches and DSL Multiplexers in a secure 24x7 network operations center.

Tested DS0 and T-1 circuits, dispatched Field and Central Office Technicians for repair issues.

Monitored Lucent ATM switches, configured private virtual circuits (PVCs), tested customer circuit issues.

Updated Cross Connects in LEC systems; monitored through-put using Cisco IPM and NetOptimizer.

Produced reports on network capacity and availability for optical backbone infrastructure of Verizon’s Advanced Data Network.

RELEVANT LICENSES AND CERTIFICATIONS/AWARDS/OTHER

GSA IMC Group Technical Excellence Award – August 2009

GSA IT Technical Excellence Award – August 2007

AOUSC Superior Performance Award – August 2015

Training: CCNA/CCNP (willing to re-certify), ITIL Foundations

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