Sue LaFosse

*** ******** **

Brandon, MS *****

601-***-****

Objective: To work with an organization where my 20+ years of managerial/supervisory experience can help with the growth of the company.

Work Experience

Century 21 Maselle and Associates

Corporate Office Manager

Manage 8 office managers; processed agent closings, assured all required documents by MREC were completed correctly by agents; scanned into systems: new agent orientation; processed direct deposits and agent commissions when account manager was out; processed direct deposits when account manager was out; reviewed and processed any request for release of earnest money;

Gray Daniels Nissan North: 2013-2014

Customer Service Manager/Warranty Administrator

Oversee all aspects for customer satisfaction with Service; Daily finance reports/deposits for service department; Contact previous day customers to ensure service was satisfactory; Solve any customer complaints within a timely manner; Audit service advisors work orders; File any claims for work with third party insurance; Ensure timely and proper payment for claims; Code work orders to file claims; Train new service advisors on computer system; Ensure monthly percentage for CRS is maintained by Nissan standards; Enter all New Car work orders for service to inspect before put on lot.

NewSouth NeuroSpine (MS Neurosurgery and Spine Center): 2005 to 2012

Administrative Assistant to Dr. John D. Davis, IV, M.D.

Oversee all aspects with Dr. Davis’ patients

1st person to have contact with referring physicians and patients; Make all appointments with referred patients and mail out patient information packets (this includes Dr. Davis’ nurse practitioner schedules); Assist workers compensation attorneys and case managers with scheduling appointments with Dr. Davis for expert opinions on patient injuries; Insure that all transcription is correct and ready for signature by physician; Audit patient charts to ensure that all notes from other physicians are in chart for appointment; Schedule all meetings (personal and professional); Help in clinic when RN is out; Obtain precerts for diagnostic studies and surgeries from insurance companies; Schedule diagnostic studies; Make referrals to other specialist as suggested by Dr. Davis; Bill and collect from attorney’s for record review, depositions, IME’s and 2nd opinions.

Medical Practice Solutions: 1999 to 2005

Mississippi Surgical Center: Business Office Manager (28 surgeons)

Oversee all aspects with the business office; Code from OP notes and enter charges; Oversee all accounts payable and receivable; Audit patient charts; Review monthly Trial Balance reports; Employee Payroll; Employee Insurance and other Benefits; Review financials; Work closely with 28 surgeons to make center profitability; Work closely with each department manager to ensure that budgets are met each month; Employee training.

Jackson Surgical Group: Business Office Manger (3 surgeons)

Oversee all aspects with the business office; Oversee compliance issues; Oversee accounts payable and receivable; Oversee doctors’ personal insurance/retirement; Review Monthly Trial Balance reports; Coding and charge entry; Payroll.

Jackson Oncology: 1998-1999

Patient Representative

Counsel patients and family on insurance provisions; Make financial arrangements with patients; Work closely with doctors on care of patients; Work closely with insurance companies to ensure patient accounts were paid correct and in timely manner; Help patients obtain any financial help available through State and private organizations; Work closely with Pharmaceutical Representatives to get free medications for patients on limited income.

Fowler Dental Clinic: 1990-1998

Business Office Manager

Education:

Delta State University, Cleveland, MS 1984-1986

Warren Central High School, Bowling Green, KY 1979-1983 graduated

Rich Pond Elementary, Bowling Green, KY

Achievements:

2014 Employee of the year – Century 21 Maselle and Associates

References Available Upon Request

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