Customer Service Representative
Resume:
TAMMIE R. COATS
Cleveland, Ohio 44128
*********@*****.***
OBJECTIVE:
To obtain a position utilizing good communication skills, strong customer service orientation, and the ability to quickly develop rapport with others.
SUMMARY OF SKILLS:
•Windows/Microsoft Word experience
•Efficient typing, and data entry skills
•Good written and verbal skills
•Customer Service Training
•Bank Teller experience
•Team player able to work independently or as team
CUSTOMER SERVICE:
•Resolve customer service complaints, resolve grievances, issues
•Leadership abilities, complete accurate work with attention to details
CLERICAL:
Provide office support; operate the computer, type documents, maintain Alpha-Numeric filing system, operate printer and optical scanner
•Answer phone inquiries, and schedule appointments
•Document and record data, receive payments and issue receipts
•Collections, billing and Invoice experience
WORK HISTORY:
Envision/Medicare Part D/Customer Service Representative, Twinsburg, OH
Feb-2018-May-2018
I would explain to the members how Medicare Part D works as their drug coverage.
Friends for Life Rehabilatation, Driver/Direct Support Provider, Cleveland, OH June-2017 Dec-2017
I would pick up the DD and bring them to the Day Program for activities.
Jewish Family Service Association, Direct Support Provider, Beachwood, OH March-2016-Present
I would assist the DD with learning how to be independent.
American Greeting, Customer Service Representative, Cleveland OH
Oct-2013-Jan-2014
I would teach members how to troubleshoot their computers by email.
The Wireless Center, Customer Service Representative, Granger, OH
Oct-2011-Nov-2011
I would call the Elderly to let them know they're entitled to a free wellness exam.
Nana Ella’s, Day Care Teacher, Cleveland, OH
Jan-2005-Jan-2006
I would teach the infants how to transition over to being a toddler.
OSI/AT&T, Call Center Rep., Cleveland, OH
Jan-2004-Sept-2004
I would Collect on members local and long distance accounts.
EDUCATION:
Colorado Technical University MBA Degree was obtained in Business Management with the Concentration of Health Care Management
Council for Economic Opportunities in Greater Cleveland, Cleveland, OH
Computer based Customer Service Training, Certificate of Completion
US Bank, Cleveland, OH-Customer Service Certificates
OSI/AT&T Collections, Cleveland, OH-Customer Service Training Certificate
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