Customer Service Manager

Manzar Syed

** ***** ****** ***. # *, Pasadena, CA 91106

Phone: 626-***-**** Or 626-***-**** Email: **********@*******.***

Value Offered

Solid Credentials

Graduate: Degree in Statistics

Project Lifecycle Experience

Valuable experience in Purchasing, Shipping, Inventory, Customer Service and Operations.

Technical Skills

Offer an advanced command of:

Quick Books, Accware,Accounting 2007, MS Excel, Word, Outlook.

Experience

REGREEN CORPORATION, EL SEGUNDO, CA (A SOLAR AND LIGHTING COMPANY)

Purchasing Specialist - From: Jan, 2015 to present.

Develop and execute procurement strategies for purchasing of manufactured items and raw materials.

Plan and implement processes and procedures for company product purchases.

Analyze vendor quotes and select products from suppliers based on price and quality.

Negotiate shipping and receiving contracts ensuring on time delivery for critical inventory.

Work with vendors to expedited delivery and resolving product issues.

Certify and document products in receiving department in order to verify quantity and accuracy of shipments.

Review purchasing agreements to find errors, detect commissions, identify price changes and eliminate duplication.

Monitoring returns, damage replacements, and warranty claims.

MICRO TRENDS, INC., Pasadena, CA (A COMPUTER & ELECTRONICS COMPANY)

Purchasing & Shipping Manager from Sep., 1997-July 2014

Purchasing, Inventory, Shipping and Receiving, Warehouse Management, RMA, Accounts Payable / Receivable, Customer Service

Operation Management

Highlights

Assisted President in maintaining project schedules & meeting summaries and status reports to ensure effective, ongoing communications across all team members.

Collaborated effectively with team members, product, and program managers to ensure sales remained on track and aligned with business goals and expectations.

Analyzed product portfolio data to identify areas for improvement and assisted President in implementing the improvements. Contributed to an innovative solution without compromising release readiness, budget or deadline.

Ability to critique and understand vast amounts of data. Developing and managing a procurement department. Positive, confident and friendly demeanor with high level of integrity. Confident in presenting to decision makers in both public and private organizations.

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