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Customer Service Pharmacy Technician

Chandler, AZ
June 30, 2018

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**** **** ****** *****, ********, AZ 85249 H: 480-***-**** C: 805-***-****

Professional Summary

Results-focused leader specializing in driving operations growth, building solid teams,

creating strategic initiatives, providing world-class customer service, and cultivating a

strong company image eager to offer 29 years’ experience toward maximizing a top

employer's success.

Profile of Qualifications

Successful Budget Management Leadership / Problem Solving

Drug Utilization Review Staff Development / Conflict

Prior Authorization Review Resolution

Excellent Communication Skills Business Planning / Analysis

Built Customer Service Relationship Program Management

Data Management

Relevant Professional Experience

Pharmacy Administrator/Director Jun 2011 to Dec 2017

Centene Corporation St Louis, MO

Cenpatico Integrated Care in Tempe, Arizona

Manage a team of two pharmacists and three pharmacy technicians

Successfully developed program to communicate Drug Utilization Review with

individual medical practitioners

Decreased overutilization of anxiolytics by 75% over a three-year period

Daily review of prior authorization requests with 24-hour turn-around-time

Implemented the project strategies for transition from 100% behavioral health

pharmacy services to incorporate integrated medical health care services for

15,000 members.

Improved inter-department communication to include medical management,

quality, customer service and provider mentors.

Developed communication strategies with medical professionals.

Complaint resolution.

Vendor Negotiations

Patient Counseling

Oversee Pharmacy Benefit Management implementation

Timely submission of State Deliverables

Regional Director of Behavioral Health Nov 2006 to Feb 2011

Comprehensive Pharmacy Services Memphis, TN

June 2009 through February 2011.

Responsible for twelve Behavioral Health Hospitals

Formulary implementation, regulatory compliance, and committee presentations.

Support pharmacy directors with quality improvement and document organization

and dissemination.

Support VP of Behavioral Health during business acquisitions.

Communicate with state boards of pharmacy for licenses and approvals.

Research and update all required materials needed for the company and partners.

Responsible for hiring pharmacy directors.

Work directly with hospital CEOs, COOs and CFOs to achieve budget allocations.

Develop new process for employee evaluation which resulted in marked

performance improvements.

Responsible for employee disciplinary action as warranted.

Corporate Pharmacy Director November 2006 through June 2009

Interim Director of Pharmacy in Acute Care and Behavioral Health Hospitals in


Process monthly reports for department performance

Responsible for employee hiring, disciplinary action, and performance reviews.

Regulatory Compliance with California Department of Health Services; corrective

action requirements,

implement process change and demonstrate follow through and provide improved


Maintain purchasing power for a hospital in bankruptcy.

Maintain standard operating procedures

Regulatory compliance and accreditation

Pharmacy Director / Clinical Pharmacist Sep 1991 to Nov 2006

Tenet Healthcare Corporation Dallas, TX

Director of Pharmacy 09/1997 through 11/2006 Twin Cities Community

Hospital Templeton, CA.

Work directly with administration, physicians, nursing staff, quality management

and several other departments to provide evidence based care to in-patients and

out-patients to improve outcomes.

Develop new process for employee evaluation which resulted in marked

performance improvements.

Research and update all required operating procedures needed for hospital and


Initiate pharmacy technician training of ancillary personnel which resulted in

certification of trained staff and licensure as a pharmacy technician.

Create presentations for physicians and nursing staff.

Support the Pharmacy Director with daily operational functions

Successfully established the hospital Home IV Infusion program

Clinical pharmacist duties as required by the position held (September, 1991

through September, 1997)

Education and Training

Doctor of Pharmacy, Pharmacy 1989

University of Southern California Los Angeles, CA

Dean's Award 1989 sponsored by McNeil Consumer Products Company

Class President 1989

Associate of Science, Science 1985

Riverside Community College Riverside, CA, USA

Dean's List 3 years


Registered Pharmacist Arizona: S016386 (active/unrestricted)

Registered Pharmacist California: RPh42977 (active/unrestricted)

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