Management System Administrator

Summary

IT Director with a strong background in successfully managing high performing teams and a proven track record of proactively identifying and implementing solutions that yield exceptional results. Extensive background in providing high internal and external stakeholder satisfaction, growing IT Teams and infrastructure, effectively maintaining large annual budgets, and launching new solutions to help exceed organizational goals that ultimately generate more revenue. Seeking a management position to utilize my technical and leadership skills to deliver superb results.

Skills

●Employee Leadership / Management - 5 IT personnel, Network Engineers, QA Testers

●Linux & Amazon EC2 server migration from shared hosting service

●ISP migration

●PCI Compliancy

●Infrastructure – Office expansion, new floors and locations

●Contract negotiation

●Budgeting and Project Manager

●Product management

●VoIP deployment, maintenance and troubleshooting

●Network equipment deployment, upgrades: switches, servers, firewalls & APs

●Website editing, Photography, Video editing

●Public speaking & presentation – Over 15 years presentational and theatrical experience

●Extensive automotive repair experience

Experience

Relativity ODA LLC, IT – System Administrator - Chicago, IL

Nov 2015 – Present

●Migrated back office telephone and call center solution from Avaya to Talkdesk

●Deployed telephony infrastructure to Poland, England and multiple US offices

●Manage telephony and video conferencing AV equipment for over 800 internal customers in Chicago, Portland, London and Poland.

oJoined when company had 400 customers

oRebranded telephony equipment and AV systems after org name change

oReplaced aging telephones with Polycom solutions and expanded to new office spaces

●99% positive customer satisfaction rating

●Deployed custom Polycom provisioning server

●Cut dependency on 3rd party service management by 50%

●Collaborated with cross-functional teams and signed contract with new telephony provider to achieve international presence, detailed reporting metrics and Salesforce integration with company call center.

Red Frog Events, IT - Director - Chicago, IL

Jan 2010 – August 2015

●Saved more than $60k in annual budgets by migrating to new vendors and service providers, renegotiating with current vendors, and performing audits of equipment.

●Led POS research for Firefly Music Festival, resulting in over $200,000 of additional profit with CC sales

●Product management for mobile apps, internal knowledge management and event ticketing sales platform

●Secured on premise, cloud servers and network infrastructure with vulnerability and penetration testing and signed contracts with security auditors

●Instituted PCI Policy & completed three annual internal PCI Compliancy audits

●Achieved 99% website availability by migrating away from private servers to AWS web servers allowing FireflyFestival.com to handle millions of web requests on launch mornings

●Saved time and physical labor by 75% with servers & imaging applications

●Established communication policies regarding newly deployed technologies, issues & resolutions resulting in 50% reduction in resolution times

MessageMakers, Production Assistant Internship – Lansing, MI

Feb – Jun 2007

●Compiled and edited video footage for Red Cross Blood Drive, Michigan State University and other clients

●Organized client meetings resulting in multiple contract agreements

●Scripted PSA for small business opportunities in Lansing, Michigan

Education

Columbia College, B.A. Film & Video Production - Chicago, IL December 2009

Lansing Community College, A.A. Film & Video Production - Lansing, MI May 2007

Leadership, Achievements and Involvement

‘Leadership: Inspire the Best in Your People ‘ – University of Wisconsin-Madison DePaul Soup Kitchen Volunteer American Red Cross Blood Donor Project Management Lite Book Club Organizer Chicago Improvisational Comedy Performer Networking Foundations: Network Media (LANs) Networking Foundations: Networking Basics Installing and Running WordPress: Shared Hosting ITIL Foundation Certificate in IT Service Management Talkdesk Administrator Course

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