Customer Service Manager

Location:

Salary:

$36,000-44,000

Posted:

June 28, 2018

JOHN VASSER

********@*******.***

Professional Summary

Skilled Project Director adept at managing budgets, schedules and workflow. Organized and

well-rounded professional with a confident, industrious and adaptable nature. Looking to leverage 4

years of experience to take on a dynamic role with a growth-oriented operation.

Skills

Materials preparation Materials preparation

Trend modeling Trend modeling

Reporting abilities Reporting abilities

Excel Excel

Work History

Fraud Operations Specialist 07/2016 to 04/2018

Citibank – Jacksonville, FL

Processed and logged accurate and detailed incident reports.

Enforced General Services Administration (GSA) policies by anticipating potential security breaches.

Notified up to 100 clients daily of potential fraud activity on accounts.

Prevented over $200,000 in fraud losses by deactivating and reporting fake accounts.

Coordinated between billing department and customers to resolve problems.

Managed wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently.

Operations Manager 09/2013 to 05/2016

Bethune Cookman University – Daytona Beach, FL

Delegated duties of 7 workers to host 3 shows weekly.

Organized locations and work personnel for various on campus shows.

Completed 8 performance reviews each quarter, offering praise and recommendations for

improvement.

Established project control procedures such as project forecasts and cash flow projections.

Delivered live reports from site of event and from the mobile broadcast unit.

Supervised backstage accommodations for entertainers including Shaquille O'Neal.

Education

Bachelor of Science: Business Administration 2016

Bethune - Cookman University - Daytona Beach, FL