Active Directory Engineer
Resume:
Donald T. Northrup
Dayton, Ohio 45429
Cell: 513-***-****
***********@********.***
EXPERIENCE RLCanning\SunCoke Energy Middletown, OH
IT Administrator Apr 2018 - Present
Provide on-site support for incidents and service requests related to information technology
infrastructure and software issues.
ShoreTel Administration
BMC Remedy
AD Administration
Group Policy Management
SCCM Administration
Manage competing priorities and activities effectively
Network monitoring and administration
Office 365 Administration
Resolving Desktop issues (Windows 10)
Break/Fix
Red Roof Inns (Contact Center) Springfield, OH
IT Helpdesk/Deskside Support Oct 2016 - Apr 2018
Working with various departments within the Contact Center to provide tier 1-3 level triage support
for Agents in-center and remote. Duties fall from desktop to server support which includes:
Scheduled and monitored system maintenance
Project Management
Active Directory Administration
Group Policy Management
Software pushes and installs
Desktop, Laptop image builds
Network monitoring and administration
Office 365 Administration
Resolving Desktop issues (Windows 10)
Troubleshooting telephony system (Aspect)
Clinical Computer Systems, Inc
Technical Service Representative Elgin, IL
Provide immediate customer assistance installing, maintaining, and troubleshooting June 2011 - Sept 2016
the computerized system for central, bedside, and remote electronic fetal monitoring (EFM)
products and systems at customer sites. Service may be provided onsite or remotely.
Perform installations, upgrades, warranty maintenance and repairs on EMF systems
installed at customer sites in accordance with QSR guidelines
Resolve technical equipment failures through phone support and on-site customer visits
Support for server OS
Support for client OS
Network monitoring and administration
Coordinate projects
Liaison with corporate and customers on all issues
Provide technical sales support as needed
Perform administrative tasks to meet business objectives.
General Electric
Server Administrator Evendale, OH
Configure and maintain/patch/backup Windows 2003/2008 File Servers, Application/Web Sept 2009 – Apr 2011
application Servers-Exchange, IIS servers. Plus, maintain/configure AD in GE’s Aviation
enterprise environment. Troubleshoot, repair, maintain, install and perform testing activities
on various computer equipment, peripheral, data communication and computer network system.
AD Administration
Group Policy Management
Networking (TCP-IP, DNS, DHCP)
VMware
Scheduled and monitored system maintenance
Data backups and transfers
Perform occasional off-hours and remote support
Siemens IT Solutions and Services
Engineer II Mason, OH
Configured, built, and maintained computer operating systems, servers, and resolved related May 2005 - Sept 2009
hardware and software issues. Other duties in the NOC included server support for companies
in an enterprise environment such as BASF, Morgan Stanley, Owens Corning, and Metropolitan Life.
Basic network trouble shooting
Project Management
Configure switches and routers
Exchange Server Administration
User Account and Email Addresses
Active Directory
Administered system security assigning appropriate access privileges to end-users
Data backups and transfers
Scheduled and monitored system maintenance
Software pushes and installs
Upkeep of documentation procedures, plus provide user information and training materials
Microsoft Clustering
Conferred with end-users to identify user needs, and with consultants/vendors
Verizon
Systems Engineer Arlington, VA
TGS LAN/Tech Support Tier 2 LAN / Desktop support for team supporting 1250 users Aug 1998 - May 2005
workstation, server, network support and rapid response/turnover time for users. Maintained and
administered 50+ UNIX servers. Instrumental in the construction of new server room from server
configuration, i.e. mounting servers and racks to cable management.
Performed network setups and problem ticket troubleshooting.
Used strong analytical skills in solving LAN problems.
Implemented strong knowledge of operating systems.
Set up user accounts
Storage Administration
Performed operating system installation
Performed hardware and software installation
Performed file system management
Administered system security assigning appropriate access privileges to end-users
EDUCATION Wright State University Dayton, OH Business Administration 1992 - 1994
Walters State Community College Sevierville, TN
Computer Science 2003 - 2003
Learning Tree International Rockville, MD MCSE Courses 1998 - 2001
ITIL Mason, OH
Self-Study 2008
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