Donald T. Northrup

**** ****** ***** **

Dayton, Ohio 45429

Cell: 513-***-****

ac51y0@r.postjobfree.com

EXPERIENCE RLCanning\SunCoke Energy Middletown, OH

IT Administrator Apr 2018 - Present

Provide on-site support for incidents and service requests related to information technology

infrastructure and software issues.

ShoreTel Administration

BMC Remedy

AD Administration

Group Policy Management

SCCM Administration

Manage competing priorities and activities effectively

Network monitoring and administration

Office 365 Administration

Resolving Desktop issues (Windows 10)

Break/Fix

Red Roof Inns (Contact Center) Springfield, OH

IT Helpdesk/Deskside Support Oct 2016 - Apr 2018

Working with various departments within the Contact Center to provide tier 1-3 level triage support

for Agents in-center and remote. Duties fall from desktop to server support which includes:

Scheduled and monitored system maintenance

Project Management

Active Directory Administration

Group Policy Management

Software pushes and installs

Desktop, Laptop image builds

Network monitoring and administration

Office 365 Administration

Resolving Desktop issues (Windows 10)

Troubleshooting telephony system (Aspect)

Clinical Computer Systems, Inc

Technical Service Representative Elgin, IL

Provide immediate customer assistance installing, maintaining, and troubleshooting June 2011 - Sept 2016

the computerized system for central, bedside, and remote electronic fetal monitoring (EFM)

products and systems at customer sites. Service may be provided onsite or remotely.

Perform installations, upgrades, warranty maintenance and repairs on EMF systems

installed at customer sites in accordance with QSR guidelines

Resolve technical equipment failures through phone support and on-site customer visits

Support for server OS

Support for client OS

Network monitoring and administration

Coordinate projects

Liaison with corporate and customers on all issues

Provide technical sales support as needed

Perform administrative tasks to meet business objectives.

General Electric

Server Administrator Evendale, OH

Configure and maintain/patch/backup Windows 2003/2008 File Servers, Application/Web Sept 2009 – Apr 2011

application Servers-Exchange, IIS servers. Plus, maintain/configure AD in GE’s Aviation

enterprise environment. Troubleshoot, repair, maintain, install and perform testing activities

on various computer equipment, peripheral, data communication and computer network system.

AD Administration

Group Policy Management

Networking (TCP-IP, DNS, DHCP)

VMware

Scheduled and monitored system maintenance

Data backups and transfers

Perform occasional off-hours and remote support

Siemens IT Solutions and Services

Engineer II Mason, OH

Configured, built, and maintained computer operating systems, servers, and resolved related May 2005 - Sept 2009

hardware and software issues. Other duties in the NOC included server support for companies

in an enterprise environment such as BASF, Morgan Stanley, Owens Corning, and Metropolitan Life.

Basic network trouble shooting

Project Management

Configure switches and routers

Exchange Server Administration

User Account and Email Addresses

Active Directory

Administered system security assigning appropriate access privileges to end-users

Data backups and transfers

Scheduled and monitored system maintenance

Software pushes and installs

Upkeep of documentation procedures, plus provide user information and training materials

Microsoft Clustering

Conferred with end-users to identify user needs, and with consultants/vendors

Verizon

Systems Engineer Arlington, VA

TGS LAN/Tech Support Tier 2 LAN / Desktop support for team supporting 1250 users Aug 1998 - May 2005

workstation, server, network support and rapid response/turnover time for users. Maintained and

administered 50+ UNIX servers. Instrumental in the construction of new server room from server

configuration, i.e. mounting servers and racks to cable management.

Performed network setups and problem ticket troubleshooting.

Used strong analytical skills in solving LAN problems.

Implemented strong knowledge of operating systems.

Set up user accounts

Storage Administration

Performed operating system installation

Performed hardware and software installation

Performed file system management

Administered system security assigning appropriate access privileges to end-users

EDUCATION Wright State University Dayton, OH Business Administration 1992 - 1994

Walters State Community College Sevierville, TN

Computer Science 2003 - 2003

Learning Tree International Rockville, MD MCSE Courses 1998 - 2001

ITIL Mason, OH

Self-Study 2008

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