Engineer Desktop Support

STARAN JACKSON Y

E- mail: *************@*******.***

Kurumpanai

Kanyakumari District

Mobile: +91-962*******

Career Summary:

DESKTOP SUPPORT ENGINEER with 4+ years of experience of hands on technology with solid experience supporting software/hardware systems, end user's. Possessing a diversified skill set in onsite/ remote / home based technical support, Operating System Management, OS imaging, Wireless Security, Hardware and Software Diagnosis, Systems Installations, Configuration and Upgrading, Data Recovery, Software Installation and Maintenance Peripheral installation and maintenance.

Working DESKTOP Experience: SUPPORT ENGINEER KAVI COMPUTERS, COIMBATORE 2017 SEPTEMBER - TILL DATE

RESPONSIBILITIES

Handling routine desktop support issues, which include installing and re-installing Operating Systems (OS) and applications, configuring devices, MS-Office, MS-Outlook, and Acrobat Reader, among others.

Technical support on Windows 7/8.1 & 10 and ideally support on MAC OS X.

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

Responsible for all internet related security.

Troubleshooting network connectivity in LAN & WAN issues.

Outlook configuration, backup, restore and troubleshooting.

Providing anti-virus support.

Take OS backup in Image format using Ghost, Acronis, Reflect for HDD to HDD ghost, restoration.

Configuring print devices (network and local) on desktops.

Communicating directly with customers on phone and via emails to address their issues. DESKTOP SUPPORT ENGINEER KAVI COMPUTERS, COIMBATORE 2017 SEPTEMBER - TILL DATE

RESPONSIBILITIES

Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues.

Set up and configured hardware and software on company equipment.

Apply Security upon users, computer and groups

Mapped drives.

Troubleshooting of Hardware and Networking Related issues.

Installing and configuring windows server Active directory. HARDWARE& NETWORK SUPPORT ENGINEER FOURTH DIMENSION SOLUTIONS LTD, COIMBATORE 2014 AUGUST-2017 AUGUST RESPONSIBILITIES

Support more than 200 end-users with computer, network systems and peripheral devices.

Technical support on Windows 7/8.1 & 10 and ideally support on Suse Linux.

Install and Configure Routers, Switch, Hub, and NIC card.

Implementing NAT and ACL.

Configure, Verify and troubleshoot a switch with VLANs and inter switch communication.

Hands on Experience of Cisco: - 1900Series Router.

Hands On Experience Of Cisco: - 300 Series Managed Switch.

Hands on Experience of Cisco Routers Backup, Recovery & Password Breaking.

Implemented SNMP on devices to allow for network management.

Knowledge of various Application Layer Protocols likes TELNET, SSH.

Internet access for the LAN through Proxy setting.

Responsible for all internet related security.

Network connectivity troubleshooting, ping, tracert, telnet.

Installing and Configuring Windows Server.

Configuring Microsoft outlook for user and troubleshooting Mail Problem.

Installation and configuration of network Printer SYSTEM ENGINEER COMPUTER SOLUTION SALES & SERVICE, COIMBATORE

2014 MAY-2014 AUGUST

RESPONSIBILITIES:

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.

Operating System Installation of Windows XP/VISTA and Windows 7, 8.

Assembling & disassembling the computers, Laptops.

Take OS backup in Image format using Ghost, Acronis, Macrium Reflect Server Tool, Reflect for HDD to HDD ghost, restoration.

Cabling, crimping, testing, configuring and troubleshooting the LAN connections.

Solving problems related in Internet and Intranet. Technical Familiar Skills: with Network Cabling.

LAN, WAN technology in a network.

Network implementation.

Routers and switches experience

A+ experience

TCP/IP

MS Office products.

Operating System: Windows, Linux, Mac

Knowledge of Crimping and Punching of Network Cable. Education: YEAR OF

PASSING

COURSE INSTITUTE UNIVERSITY/BOARD

MARKS

OBTAINED

2011 B.Sc. Physics

St. Xavier’s

College

M.S University 50.11 %

2008 12th(HSC)

St. Ignatius

Higher Secondary

School

The Tamil Nadu State

Board Of School

Examination

60 %

2006

10th (State

Board)

St. Ignatius

Higher Secondary

School

Tamil Nadu Board of

Secondary Education

70.6 %

(Y. Staran Jackson)

COURSE Cisco COMPLETED Certified & Network CERTIFICATION: Associate (CCNA 200-120) Routing & Switching. CISCO ID NO: CSCO12942414.

MCSA (70-410) - Course Completed.

CompTIA A+ - Course Completed

EXTRA Represent CURRICULAR Schools ACTIVITIES: District Level Basketball Tournament.

Won The Prize In University Basketball Tournament.

Won The Prizes In Various Intercollegiate Basketball Tournament Competitions. PERSONAL Strong QUALITIES: analytical and problem solving skills.

Ability to work well in a team.

Punctual and time managing

PERSONAL PROFILE:

Name : Y. Staran Jackson

Father’s name : A. Yesudason

Date of birth : 16.06.1991

Gender : Male

Nationality : Indian

Marital Status : Single

Languages Known : Tamil, English, and Malayalam

DECLARATION: Hereby declare that the above-mentioned information is correct to the best of my knowledge and belief.

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