Office Assistant Customer Service
Resume:
Nouran Nouh
Ottawa, ON
**********@*****.********.**
www.linkedin.com/in/nourannouh
EDUCATION
Bachelor of Engineering and design, Electrical Engineering
Carleton University, Ottawa, ON Sept.2013– Nov. 2017
GPA: 6.22 on a 12.0 scale
Key Competences
Excellent verbal and written Communication Skills
Cash Register Transactions
Working knowledge of Microsoft Office Software (Excel, PowerPoint, and word) and spreadsheets
Customer Service Excellence
Good Team Player
Time Management Skills
Leadership Skill
Project Management
Excellent Interpersonal Communication
Problem Solving Skills
Self-Motivated
WORK EXPERIENCE
Research Internship, Ottawa, ON, Carleton University July 2017– Nov.2017
Researched and gathered information about different clinical tests that used Multivariate Analysis as statistical tool to assess the impact of different independent variables on the outcome
Conducted a multivariate analysis on MatLab programing language using the patients’ data given by the professor
Evaluated and analyze the results for different patients to determine which factor associated with the development of arrhythmia and which patients will have the high\low risk to get arrhythmia
Seasonal Cashier, Ottawa, ON, Nordstrom Store July 2017 – Aug. 2017
Greeted customers as they arrive and help them locate the merchandise they need
Assisted customers with buying decisions
Operated cash register and adding machine to receive cash for sold items
Calculated discounts and rewards as appropriate
Tagged items for price and expiry date
Stocked shelves and count merchandise
Issued receipts, refunds, credits, or change due to customers
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct
Sale Representative, Ottawa, ON, Vector Canada Company May 2015 – Aug. 2015
Scheduled Appointments with the Customers through phone
Demonstrated products at customer locations and answer questions about products
Evaluated Customers` needs and build productive long-lasting relationships
Attended meetings, sales events and trainings to keep abreast of the latest developments
VOLUNTEER EXPERIENCE
IEEE Office, Ottawa, ON, Carleton University Sep. 2015 – April 2017
Worked with a team to arrange events and coordinate workshops for engineering students
Devoted some time to keep the IEEE office at Carleton open to all students and answer their questions and sell coursepacks
Data Entry, Ottawa, ON, Canadian Cancer Society-Ottawa June 2016 – Sept 2016
Entered fundraising data into Excel and verified data by comparing it to source document
Sorted and organized paperwork after entering the data to ensure it is not lost
Event Management, Ottawa, ON, Carleton University Dec.2015– January 2016
Worked with a Team to organize SPAC (Student Professional
Awareness Conference).
Coordinated the advertisement of the conference in Class, Via emails and in Facebook.
Attended Weakly meeting with all the volunteers to make sure that everything goes well.
Office Assistant, Ottawa, ON, St. Vincent Hospital Nov.2016– January 2016
Answered and transferred phone calls
Greeted all incoming customers
Entered data on the computer
Scanned and printed papers
APPLIED PROJECTS
Team leader
4th year Project– Parallel simulation of electronic circuit Sept.2016 – April 2017
Wrote a Matlab program based on the theory Numerical Inversion of Laplace Transform to simulate electronic circuits
Plotted, and evaluated various electronic circuit behaviors in time and frequency domain using MatLab programing language
Built and simulate different circuit schematics on Spice simulator, and compared the Spice results to the MatLab results
Modified the Matlab code to use parallel processing to increase the speed and efficiency of the circuit simulation.
Tested and analyzed the sensitivity of the electronic circuits when any parameter in the circuit change
ELEC 3907– Smart Punching Bag Project Jan. 2015 – April 2015
designed a smart punching bag by programing Arduino microcontroller and the accelerometer sensor
Attended weekly meetings with the team members to delegate responsibilities and to discuss the results for the project
Programmed and debugged an LCD screen to show the force and the speed of the trainer.
Developed and Android App that can communicate with punching bag using RF signal to provide the user with the feedback like Punching Rate, Punching Speed, and the time after each session
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