Product Owner

AMANDA HYLAND

**** ** ******* **., *********, MO 64152 C: 816-***-**** *******@**.**.***

Summary

Software development professional offering more than 20 years of experience in web applicationdevelopment in the financial services industry. Action-oriented with strong ability to communicate effectivelywith technology, executive, and business audiences.

Skills

Information technology User stories, story mapping, sprint planning andSoftware development release planningSoftware development lifecycle Strong collaborative skillsTechnical support Strong analytical skillsAgile development methodology Team leadership

Experience

Product Owner - Digital Solutions 08/2013 to 06/2018DST Systems, Inc. Kansas City, MO

Supported multiple Scrum teams (domestic and offshore) for the development of new features for websites and API's.Authored and refined user stories.Researched issues and answered technical questions specific to area of expertise. Collaborated with clients and business sponsors to gather requirements.Assisted with addressing technical issues and developing resolutions.Liaison between Scrum teams and business sponsors.Assisted with digital strategy with a focus on multi-factor authentication.Provide input to design team for web site user interface.Led client webinars related to implementation of new features.Review client enhancement requests to ensure alignment with digital strategy.Participated in all Agile Scrum ceremonies.Managed digital product backlog.

Subject Matter Expert 10/2009 to 08/2013DST Systems, Inc. Kansas City, MO

Worked with project teams enhancing the FAN Web product (mutual funds shareholder-facing webproduct) in all phases of the software development lifecycle.Analyzed project requirements and developed estimates for enhancements to the FAN Web product.Consulted with client teams to support clients in the use and implementation of the FAN Web product.Developed training material for the FAN Web product to increase in-house knowledge.

Developed and maintained internal documentation related to support, development and implementation

Assisted web implementation team to resolve client issues and questions during onboarding.

of the FAN Web product.

Web Support Team ManagerDST Systems, Inc.

Managed a 5-person web support team responsible for fixing software issues.Triaged software issues and assigned to developers.Managed all aspects of daily support work.Administered associate performance reviews.

Education and Training

Bachelor of Science: Computer Information SystemsDeVry Institute of Technology3.96/4.0 GPAValedictorian graduate

Employment History

Software Development Project LeaderDST Systems, Inc.

Java DeveloperDST Systems, Inc.

COBOL DeveloperDST Systems, Inc.

02/2004 to 10/2009

Kansas City, MO

Kansas City, MO

02/2002 to 02/2004

Kansas City, MO

01/2000 to 02/2002

Kansas City, MO

06/1998 to 01/2000

Kansas City, MO

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