Customer Service Engineer

AVRAJIT MONDAL

800*******

*************@*****.***

Rampur,Mahestala, Kolkata-700141

PROFESSIONAL SUMMARY:

Enthusiastic Technical Support Engineer with 4.5 year’s proven troubleshooting

Experience. Seeking management position in a dynamic IT department.

SKILLS :

Basic Microsoft Windows, Word and Excel

Strong numerical and analytical skills

Basics SAP ERP Knowledge

Customer service expert

Basics PHP, C, C++ Knowledge

Knowledgeable in Mac systems

WORK HISTORY: Process Manager

United E Service Pvt Ltd AA 50,

Saltlake Sector 1, Kolkata 700064

From 13th June 2013 to till now Working

Technical Support Engineer

Followed company procedures to maintain work environment in a neat and orderly condition

Provided outstanding customer service

Performed data analysis and provided recommendations to achieve goal

Certification :

SAP ERP (Tamanna IT Solutions Ltd)

Computer Diploma (CMC)

2 Years Vocational Certification (WBSCVET)

Education :

2007 MADHYMIK

Chowka Netaji Vidyamandir, Ghatal, Paschim Medinipur -711232

2007- 2009 HIGHER SECONDARY

Narajole Mahendra Academy, Ghatal, Paschim Medinipur-721211

2009-2011 2 YEARS VOCATIONAL TRAINING IN ELECTRICAL (10+2 LEVEL)

Konarpur Sitalananda High School,Ghatal, Paschim Medinipur -721232

2009-2012 GRADUATION

Narajole Raj College, Narajole, Daspur, Paschim Medinipur, 721211

2011-2013 POLYTECHNIC (DIPLOMA ENGINEERING)

JLD College of Engineering & Management,Baruipur,West Bengal -743376

2013-2016 B-TECH

Gargi Memorial Institute of Technology Baruipur,

Kolkata, West Bengal 700144

Strengths : Weaknesses:

* Learning agility * Too helpful

* Hardworking & Team Player * Sensitive person

* Success Oriented and Natural Leader * I can't say 'NO' to anyone

Place : Signature

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