Administrative Assistant Customer Service

Kimberly M. Anderson

Cell # 269-***-**** / ********.**********@*****.***

Career Objective

Seeking a full-time receptionist or administrative assistant position in which I can contribute my degree as well as my divers experience to an organization offering quality customer service and professional growth.

Professional Experience

Eckert Wordell – July 2015 through March 2018

Architecture, Engineering, and Interior Design firm with thirty employees in Kalamazoo, Michigan

Receptionist and Administrative Assistant

Responsible for client reception and administrative office work

Provides professionalism, routine information, and direction to callers and visitors. Performs a wide range of administrative and office support activities for co-workers to help facilitate the efficient operation of the firm.

Cole Nissan – (Part time employee 30-32 hours per week) April 2014 through September 2014

Car dealership with forty-five employees in Kalamazoo, Michigan

Office Assistant, Receptionist, Cashier, Accounts Payables and Accounts Receivables

Responsible for administrative office work including receptionist, filing, accounts payables and accounts receivables

Processed accounts payables and accounts receivables including statements and reminder calls

Office administrative work including daily filing, mail, miscellaneous reports and maintained W-9 Forms

Receptionist and cashier backup

Mind Vine Press - June 2013 through November 2013 (Employer relocated company to Texas effective November 22, 2013)

Company creating and promoting Envision® independent programs for schools, teachers, and “Gifted & Talented Students”

Administrative Assistant & Receptionist

Office administrative work including conference and travel arrangements, company invoicing using QuickBooks, and receptionist

CTI Mechanical Contractors, Inc. - December 2012 through February 2013

Commercial and residential heating and cooling company with fifteen employees in Battle Creek, Michigan

Office and Human Resources Manager

Responsible for office administration, human resources management, and technology plan implementation

Managed the company’s office administration, human resources, bookkeeping, payroll, and receptionist

Created the company’s Employee Handbook, administrative processes, and employee job descriptions

Anderson Bros. Steamatic - September 1997 through October 2011

Commercial and residential cleaning and restoration company with forty employees in Kalamazoo and Grand Rapids, Michigan

Human Resources and Payroll Manager

Responsible for office bookkeeping, human resources management, and employee benefit plan administration

Processed unemployment and workers compensation claims, FOC support withholdings, and OSHA records

Managed weekly payroll using ADP Payroll Processing Services

Bookkeeper

Responsible for day-to-day company accounting using Peachtree Software

Processed accounts payables, accounts receivables, work orders, employee expense reports, and bank statements

Office Manager and Receptionist

Responsible for managing administrative personnel to deliver effective sales, customer service, and job performance

Developed procedure manuals for critical job functions and implemented cross training for all administrative personnel

Managed telephone sales, daily service appointments, work-orders, and customer service

Jansen Valk Thompson & Reahm (Ernst & Young) - July 1986 through August 1997

Accounting firm providing individual and business tax services with forty-five employees in Kalamazoo, Michigan

Receptionist and Office Assistant

Responsible for client reception, engagement documentation, client records, and entered tax data into tax processing system

Education

Davenport College, Kalamazoo, Michigan - Associates Degree in Business - Graduated in 1986

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