Manager Management
Resume:
Richard W. Taylor
Plano, Texas *****
*********@****.***
https//www.linkedin.com/in/richard-taylor-8592835
Information Technology and Services
Multifaceted technical career with a track record of innovation and success.
Technically sophisticated information technology professional with extensive history of technical systems integration across multiple platforms in a 24X7 Data Center and Technical Services. Considerable knowledge and skills with Data Center Operation, Security, Capacity, Audit and Compliance management. Broad knowledge and success managing complex projects, leading multiple teams through each project phase within the mainframe and distributed environments. Skilled trainer and project leader with able to direct multiple tasks effectively and readily master innovative software and tools.
Technical Area of Proficiencies:
IBM zSeries mainframe / zOS
System Integration
System Infrastructure
Project Management
Capacity planning and Performance
Business Continuity and Disaster Recovery
Data Center and Operations Management
Audit and Compliance Management
ITIL processes
IT Vendor Management
IT Service Desk Management
Professional Experience
Senior Manager – Transition & Delivery Services (4/2016 – 12/2016) Epsilon / Alliance
Managed cross-functional teams, overseeing development and design of complex UNIX and Windows systems. Executed intricate technical projects, including systems integration from definition phase through implementation, constructing new platforms, and expanding/updating existing platforms. Led project managers with completing specialized IT projects, coordinating with subject matter experts, client teams, and development staff to successfully manage resources and schedules. Analyze current industry best practices and trends, including technological developments and data privacy policies and regulations to assist with resolving technical issues.
Key Achievements
Facilitated comprehensive service and systems administration hiring and training for teams, ensuring exceptional level of support provided to all customers. Moved Production to Bangalore India. Spearheaded strategic planning and policy development, aligning with Change Management, Problem Management, and Incident Management policies for new hires in Bangalore.
Senior Manager – Technical Services (5/2005– 4/2016), Fujitsu, Alliance Data.
Organized and oversaw general organizational direction and management of associates, hardware, software, and mainframe resources for distributed environments. Developed and implemented comprehensive operation metrics to inspect all business performance services and closely observe priority, critical, or escalated trends. Managed multiple zSeries mainframes in multiple data centers, designing and initiating hardware and software policies and procedures in accordance with all regulatory compliance and capacity standards. Responsible for capacity reports by using SMF and RMF records, MXG and SAS reporting to effectively managing 35 LPARS and current weight settings used by each LPAR per engine including zIIP’s. SME support of Change, Incident and Problem Management processes, ensuring all tickets executed and reports completed.
Key Achievements
Designed exceptional detailed Key Performance Indicator (KPI) process, leading to standardized system across Infrastructure and Applications organizations.
Created reports forecasting consumption of MIPS / MSU’s, VSM-6, VTL (Virtual Tape Library) and DASD allocation, CPU and WLM in each mainframe.
Led the design and building of corporate disaster recovery (DR) systems with complete fail-over to opposite data centers.
Received Two Chairman’s Excellence Award in 2007 and 2008 for successfully reducing overall mainframe software costs by 5 million dollars annually.
Implemented the document repository (SharePoint) and led all IT audit and compliance projects for outsourced external customers including SSAE16, PCI-DSS, GLBA, HIPPA, SOX, SOC1 and 2 by ISO standards.
Manager – Data Center, Operations & Systems Programming Technical Services (6/2001 – 5/2005) Alliance Data. Supported technical engineers across multiple locations with various specialized platforms, including Mainframe Systems, Distributed Systems, Capacity Planning, and Enterprise Storage within a complex 24-hour data center. Organized and managed corporate networks, infrastructure, and operations, including online services and mainframe environments. Developed and implemented corporate initiative designed to ensure compliance with all internal and external auditors.
Key Achievements
Spearheaded ITIL Service Delivery, implementing industry best practices and achieving highest availability scores year over year.
Led internal IT audit and compliance projects including facility, data center and data controls. Audits included SSAE16/18, PCI-DSS, GLBA, HIPPA, SOX, SOC1 and SOC2.
Monthly presentation to senior management on problem, changes, tickets open, customer issues, capacity current state, capacity future state / forecasting and project statuses. Design and building of corporate disaster recovery (DR) systems with complete fail-over to opposite data centers.
Lead Mainframe and Distributed System Operations (6/1998 – 5/2001) Alliance Data. Supported primary systems including Mainframe and Distributed Infrastructures, Operation, Production Batch and Help Desk support.
Key Achievements
Spearheaded ITIL Service Delivery and implementing industry best practices and achieved highest availability scores year over year by the initiation of automated alerting and monitoring of ticket pools.
Previous Positions and Experience
Sr. Manager, Change / Incident / Problem / Release Management.
Sr. Manager, Mainframe Systems programming, Operations and Production Control.
Sr. Manager Data Center Operations & Technical Platform Services.
Lead Capacity Planning and Performance.
Lead IT Audit and Compliance Analyst.
IT Service Help Desk Support.
Lead Mainframe Operations and Production Control.
Education and Technical Training
Associate of Applied Science, Lincoln Land College, Springfield, Illinois.
Certified Information Technology Infrastructure Library (ITIL v3).
Certified Information Systems Auditor (CISA).
Certified Information Systems Security Professional (CISSP).
Control Objectives for Information & Related Technologies (COBIT).
Certified Emergency Response Team (CERT).
IT Governance, IT Audit controls and Compliance.
Guiding the Development of Others.
Quality Team Leadership.
Quality Senior Management.
IT Service Desk Management.
AWS Cloud Fundamentals.
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