WILLIAM ROBERSONE

W E B D E V E L O P E R

**** ***** ****, **** ***** NC

ac513z@r.postjobfree.com

816-***-****

E X P E R I E N C E

Search Ranking Analyst, Facebook, Menlo Park, CA Jan 2017 – Present

Data Analysis: Evaluate data of trends and provide insight through weekly reports for the Product Search Team.

Research: verify and escalate sensitive public content of Facebook and Instagram channels. Research Tech, AIG, Olathe, KS Oct 2013 – Oct 2016

Information Processes: Achieved quality rate of 97.9% by processing 50+ daily transactions.

Financial Reporting: Produced high work standards reviewing and processing complex financial documents.

Process Support: Handled and escalated lawsuits and other high priority documentation. Helpdesk, Jackson County, Kansas City, MO June 2013 – Aug 2013

Tech Support: Performed remote troubleshooting with diagnostic techniques.

Consulting: Delivered the highest level of customer service to county employees.

Problem solving: Increased performance with an installment of Windows. Associate, New York Life, Leawood, KS May 2011 – July 2012

Business Processes: Exceeded organizational tasks that led to a Supporters Award

Cash Management: Processed disbursement requests in accounting system.

Process Improvement: Contributed to developing new procedures for organizational tasks

Software Development: Added new updates to company’s beta website. Counselor, SSI Disability, Kansas City, MO Sept 2009 – June 2010

Successfully utilized medical records and compile reports to determine benefit eligibility.

Maximized contact and interactions with claimants. E D U C A T I O N

B.S. in Computer Information Systems, 2006

Lincoln University, Jefferson City, MO.

C E R T I F I C A T I O N

Front End Web Development, Codify Academy

Java Development, Udemy

S K I L L S

HTML/CSS, JavaScript, Java, Angular, Bootstrap, UI/UX Design Photoshop, PostgreSQL ( Node, React in progress)

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