WILLIAM ROBERSONE
W E B D E V E L O P E R
**** ***** ****, **** ***** NC
*******.*********@*****.***
E X P E R I E N C E
Search Ranking Analyst, Facebook, Menlo Park, CA Jan 2017 – Present
Data Analysis: Evaluate data of trends and provide insight through weekly reports for the Product Search Team.
Research: verify and escalate sensitive public content of Facebook and Instagram channels. Research Tech, AIG, Olathe, KS Oct 2013 – Oct 2016
Information Processes: Achieved quality rate of 97.9% by processing 50+ daily transactions.
Financial Reporting: Produced high work standards reviewing and processing complex financial documents.
Process Support: Handled and escalated lawsuits and other high priority documentation. Helpdesk, Jackson County, Kansas City, MO June 2013 – Aug 2013
Tech Support: Performed remote troubleshooting with diagnostic techniques.
Consulting: Delivered the highest level of customer service to county employees.
Problem solving: Increased performance with an installment of Windows. Associate, New York Life, Leawood, KS May 2011 – July 2012
Business Processes: Exceeded organizational tasks that led to a Supporters Award
Cash Management: Processed disbursement requests in accounting system.
Process Improvement: Contributed to developing new procedures for organizational tasks
Software Development: Added new updates to company’s beta website. Counselor, SSI Disability, Kansas City, MO Sept 2009 – June 2010
Successfully utilized medical records and compile reports to determine benefit eligibility.
Maximized contact and interactions with claimants. E D U C A T I O N
B.S. in Computer Information Systems, 2006
Lincoln University, Jefferson City, MO.
C E R T I F I C A T I O N
Front End Web Development, Codify Academy
Java Development, Udemy
S K I L L S
HTML/CSS, JavaScript, Java, Angular, Bootstrap, UI/UX Design Photoshop, PostgreSQL ( Node, React in progress)