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IT Manager

Riverview, FL
June 28, 2018

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**** ******** ******* **, ********* FL 33578

Phone: 813-***-**** Email:


Mainframe Enterprise Services • Incident Management • Data Centres • Networks • Conversions & Migration • Disaster Recovery • Internet & Intranet Technologies

Commercially-Astute • Forward-Thinking • Action-Driven • Client-Centric

Professional Profile

Technologically-savvy, performance-focused Senior Information Technology Management Executive with extensive ICT expertise and experience with global banking entities in providing leadership in leveraging mainframe technologies in design, implementation and enhancement of complex business systems to optimise business operations to drive business performance, cost reduction and customer demand.

Combined strong operations management qualifications with outstanding performance leading the specialist team in successfully designing and rolling out HVD initiative for mainframe enterprise systems valued at over US$560k for Merrill Lynch’s operations in APAC.

Leveraged wide-ranging talents through staff leadership in providing technology risk protocols, delivering large-scale system integration and mainframe enterprise projects, and expediently resolving complex system problems for optimal productivity, improvement, and driving the bottom line.

Appointed to senior management leadership roles at Merrill Lynch:

Vice President/Sr Tech Manager & Asia Pacific Regional Head, Mainframe Enterprise: 2014 – 2017

Vice President, Batch Incident Management: 2011 – 2014

Vice President, Data Centre Monitoring & Control: 2008 – 2011

Assistant Vice President: 1998 – 2008.

Highly passionate about information technology and confidently believe intelligent, mainframe-friendly enterprise apps are vitally important to reshape the business landscape amidst soaring volumes of data and complexity of data management, and evolving trends in data security & privacy, ‘social identities’, cloud strategies, analytics and user experience.

Personal Attributes

Self-disciplined, highly adaptable & innovative, great advocate of change

Self-starter, cool under pressure with proven ability to excel under challenging conditions

Showing respect for all users, team members, superiors and stakeholders

Supportive and collaborative team leader and player, excelling in managing multiple responsibilities

Business-driven, competitive, with strong management ethos built on integrity and quality

Professional Assets and Key Competencies

Outstanding insights and cutting-edge expertise within global banking & financial services industry in areas such as:

mainframe enterprise services

incident management

data centres

platform architecture

social media & social platforms

data security & privacy

big data & analytics

creating super user experience

strategic ICT management

digital transformation

knowledge management

disaster recovery

capacity planning

system administration

networking & message queuing

Management and Leadership

Team building and leading Business Enterprise Application Service Teams

Strategic visioning & planning

Partnership & Alliances

Financial planning, budgeting & analysis

Relationship management

Risk Management

MNC workforce trends

Building Organisational Community

People Manaagement

Professional Assets and Key Competencies … continued

Strategic Orientation & Innovation

Process & Performance Management

Organisation Change

High-Performance Team Management

Cross-Cultural Communication

New Market Identification, development & expansion

Accountability & Reporting

Proven ability in allocating decision-making authority and task responsibility to appropriate others to maximise the organisation & individual effectiveness and potential while being responsible for the outcomes.

Project Management

Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgement to the removal of impediments, keeping teams focused and delivering success in rapidly evolving, dynamic environments

Project management proficiency including demonstrated ability to cope with shifting demands & priorities and a lot of environmental ambiguity

Proven ability to lead project teams, interact with and influence a large variety of stakeholders, customers and project sponsors including motivating staff not directly under purview.

ICT Skills

IBM z Series




























Education: Professional Development & Certification

2009 Dale Carnegie Professional Development Programme

Professional Certification

COBIT Certified

ITIL Foundation & Intermediate Certtification

Performance Profile: Key Professional Experience and Achievements

Career Record with Merrill Lynch, New York, USA

Merrill Lynch Wealth Management is a division of the Bank of America with its HQ in New York City. Annual

turnover: US$3.6 billion. Employs over 260 000 people worldwide.

Enjoyed an excellent 30-year career track record with Merrill Lynch, starting as a Senior IT Specialist in Feb 1985. Promoted to and held the position as Assistant Vice President from 1998 – 2008.

Retained after Merrill Lynch’s acquisition by the Bank of America in 2009 for the role of Vice President, Data Centre Monitoring & Control.

Promoted progressively with increasing responsibilities to the last role as Vice President/Senior Tech Manager and Asia Pacific Regional Head, Mainframe Enterprise Services in 2014.

Vice President/Senior Tech Manager – Asia Pacific Regional Head, Mainframe Enterprise Services: Jun 2014 – Apr 2017.

Promoted to this senior management role overseeing and providing

leadership to a staff of 92, reporting directly to the Global Senior Executive

Hand-selected by senior management for relocation to Singapore to

spearhead optimisation of the Command Centre Operations serving the APAC region. Challenged with managing and full oversight of Batch Service Desk and GWIM Mainframe Monitoring & Control Team.

Accumulated 30 years’ experience facilitating and directing deployment of enterprise platforms – Mainframe Support Processing, Incident Management and Contingency Preparedness effectively and strategically to achieve business objectives within allocated manpower & operations costs, and all capital costs against budget.

Spearheaded the development and rolling out of the HVD initiative for mainframe enterprise system costing over US$560k, boosting work productivity by 45%.

Revitalised operations and led an aggressive technology rightsizing across various mainframe technologies resulting in much enhanced and improved end-to-end processes.

Performance Profile: Key Professional Experience and Achievements … continued

People Management: Coached & mentored staff, identified high potential talent, drove staff development opportunities and coordinated people efforts aiming at motivating and retaining a high-performing cross-functional team.

Overcame cultural differences and fostered closer workplace relationships when managing staff across the APAC region by participating in internal management courses, social gathering and events centred on appreciating such differences.

Contributed US$560k to company’s revenue through deploying consistent cost savings initiatives during budget implementation.

Vice President, Batch Incident Management, Singapore: 2011 – 2014

Promoted to this management leadership role, reporting directly to the Director.

Provided strategic leadership to 22 professional staff with key responsibilities for:

24x7 batch processing support

batch break/fix activities

batch contingency functions

one-time overrides to batch jobs upon request

Collaborated closely with Engineering & Application support to

resolve complex batch issues.

Directed team to support contingency preparedness exercises providing quick and timely restoration of critical applications.

Spearheaded documenting batch problem areas and readied them for Sarbanes-Oxley audits.

Vice President, Data Centre Monitoring & Control: 2008 – 2011

Appointed to head the Data Centre and together with a team of 21 IT specialists, were tasked with:

providing monitoring & controlling 24x7, 365 days yearly

managing centralised console command operations

maintaining physical aspects of the plant including server robots, security card management

media and vault tape vault management

monitoring of centralised infrastructure

computer resources and staff functions

Key person responsible for implementing changes via IPL, POR, weight changes among others.

Mobilised and restructured staff & computer resources to meet the changing demands of daily OLAs.

Assistant Vice President/Section Manager, Merrill Lynch, USA: 1998 – 2008

Recruited to join this global banking group to lead a specialist team to ensure production batch and online processing meet all OLAs including:

overseeing implementing migrations, power downs, and C & R Events

collaborating with staff and vendors to resolve issues using established protocols

documenting problems and their resolutions in ITSM

escalating problems to management

coaching and mentoring current staff and new hires

Other Career Appointment with Merrill Lynch

Senior IT Specialist: 1985 – 1988

Additional Information

Nationality: American

Language competency: English

Sports: Cycling

Social interests: Travelling, Cooking

References: Available upon request

Contact this candidate