Customer Service Manager

Adrian Huerta

**** * ****** **. *********, CA *2507 Cell: 951-***-**** Email: *************@*****.***

Objective

Seeking a position where I can use my education in conjunction with my strong organizational and management skills in order to effectively accomplish company goals and objectives.

Qualifications

Education

Currently Applying for:

Bachelor’s degree in Urban Regional

Planning from Cal Poly Pomona

Experience

Line Service Technician: Atlantic Aviation Palm Springs Oct. 2015 - Present

Makes critical decisions in a fast-paced environment which can average 50 arrivals/departures per day.

Provides passengers and aircraft crews with friendly and professional customer service.

Helps maintain the security of over one billion dollars’ worth of assets during daytime and nighttime operations.

Operates standard office equipment such as multi-line phone system, fax machine, and computers in addition to aircraft service equipment and refuelers.

Successfully assists with maintenance and management of 80,000-gallon fuel storage facility.

Front of House Assistant Manager: Outback Steakhouse Apr 2011 - Mar 2015

Developed staff that provided professional service while adhering to policies and business initiatives.

Actively organized and coordinated floor plan, allocating resources based on expected demand.

Regularly updated computer systems with new pricing and daily food specials.

Became the lead "go-to" person for particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Became well versed in conflict resolution by successfully dealing with upset customers, and challenging situations.

Assistant Manager: Hi Tech Foam Products Ltd. Jun 2005 - Nov 2010

Maintained a clean, professional and safe working environment by scheduling maintenance, and ensuring that all office and warehouse equipment was properly accounted for and in safe working condition.

Managed daily workflow and operations both on site and off site in order to positively impact business objectives.

Coached employees to ensure quality standards were understood and met.

Established and improved client communications and maintained ongoing relationships in order to maximize profitability.

References & Letters of Recommendation

Available upon Request

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