Operations Supervisor

CHRIS CHARLES

**** *. ****** ****, ********, AZ *5225

• Mobile: 480-***-**** • ***************@*****.***

Operations Supervisor

Leader & Problem Solver

Experienced production, operations, and materials manager with experience proactively leading and motivating teams to ensure productivity, efficiency and performance goals are met. Applies the knowledge, experience, and continuous process improvement to maximize resources. Familiar in the use of MS Office Suite, KRONOS, Red Prairie, nWMS, Kiva and MRP Software.

Talents Include:

Inventory Management • Equipment Maintenance • Team Leadership • Training

Dispatching • Production • Management Logistics • Materials Handling • Distribution of Goods

Professional Experience

Tractor Supply Company, Casa Grande, AZ

May 2017 to present

Operations supervisor, Receiving & Let down, Put away

Supervise 40+ team members in a daily receiving and replenishment, and to help in keeping resources for outbound support when needed.

Give coaching daily for development

Offer SOP changes for the LDPA TM’s

Safety team representative for the distribution center

GAP INC., Growth, Innovation, Digital, Western Fulfillment Center, Phoenix, AZ

March 2011 to May 2017

Operations Supervisor, Outbound (November 2012 to Present)

Supervise a team of 50 merchandise processors in the daily operations of in both inbound and outbound areas of the distribution center. Responsible for two key constraints, Kiva pick-pack and Kiva-Replenishment directly contributing to the key success of daily operational goals.

Key Accomplishments

Handpicked as Seasonal Operations Supervisor during 2012 peak season, overseeing the operations of over 50 employees during the most critical time during the year

Devised method to pull 5,000 next day orders using UPC code which proved 60% improvement in production time compared to manually entering order numbers

Utilize Red Prairie and KRONOS to balance productivity, pay & attendance for 65 associates

Manage shift performance to ensure productivity at 95% effectiveness

Chris Charles

480-***-**** • ***************@*****.***

• Page Two

Merchandise Processor (2011 to 2012)

Worked as Returns clerk, Inventory control clerk, Merchandise processor and Clerical clerk. Ensures that inventory is correct and processed on time. Responsible for the manipulation of inventory to ensure that Priority 1, Priority 2, and VIP orders are processed and shipped to make key delivery dates, directly contributing to the key success of daily operational goals.

Key Accomplishments

Coordinated between inbound and outbound team ensured prompt movement of inventory to meet orders reduced orders release to load time

Trained 4 coworkers on IC1 order fulfillment, increased team strength, decreased stuck/late orders and reduced indirect labor time

Maximized his knowledge of the business by recently trained in clerical, shipping, Zone 40 and inventory buckets, apples knowledge daily

Special Dispatch of Phoenix, Phoenix, AZ, 2006 to 2011

Retail distributor

Operations Supervisor (2007 to 2011)

Managed 26 drivers and 35 warehouse personnel. Created and managed routes for both pick-ups and deliveries. Ensured the efficient dispatching of drivers to maximize productivity of the drivers.

Key Accomplishments

Created and kept routes and schedules resulted in a 95% on-time delivery rate

Instrumental in the roll-out of Unassisted Delivery Program (UAD) for Old Navy, Gap and Banana Republic, improved accounting of after-hours delivery of inventory

Aided in the launch of the Limited, increased inventory by 35%, reduced shrinkage for customer

Dell Computers, Lebanon, TN

Personal computer manufacturer

Materials Specialist (2000 to 2006)

Used inventory control software (WTCS, GLOVIA) to manage a multi-million-dollar facility in the production of personal and laptop computers. Ensured exact inventory was available to sustain desired production levels.

Key Accomplishments

Communicated inventory levels to planners and supervisors, resulted in “zero” line stops for lack of inventory 3-years

Gave inventory that led to 4-different record production days, exceeded 4,500 units completed directly contributed to daily and long-term production goals

Increased safety awareness by introducing a Safety Bingo program, no safety mishaps during that quarter

Education

Associates Degree, Business Management, Davis & Elkins College, Elkins, WV

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