Engineer Technical Support

Julio Sergio Mota Dávila

**** ********** ** ***. ****, Plano Tx, 75024. Mobil 1-469-***-****.Home: 1-972-***-****, email: *******@*******.***

Telecommunications Expert

Highly motivated Engineer looking for apply skills, focused on business objectives for the management and support of telecommunications projects, occupying a position at a world class company.

Network Engineer with a high availability and commitment to solve any problem on the network; worked with different type of customers, with experience and without experience. During outages my first goal is always solving the customer problem soon as possible.

Education:

Electronic and Communication Engineer

Universidad Autonoma de Nuevo León.

Professional History:

Alcatel Lucent/Nokia

North America Technical Support Engineer, Plano Texas (Since October 2011 and Currently)

Second level Technical Support for Microwave radios MDR-8000, 9500-MXC, with different technologies like Ethernet, DS3. DS1 and OC-3.

Second level Technical Support for Microwave radios 9500-MPR, with different technologies like Ethernet, DS3, DS1 and OC-3, this radio acts as basic router and use IPv4, IPv6, OSPF, VLANs, PPP, LAGs on Ethernet and radio ports, QoS,

Experience with of Ethernet, DS3 and DS1 test set, spectrum analyzer, power meter, waveguides, filters, dehydrators, lightning arrestors,Antennas, attenuators, coaxial and sma cables use of VmWare, VNC, Teamwiever, wireshark. WebEx, SSH, Telnet USI,WebEml, MCT, FTP, SFTP.

Second level for Technical support on Siklu and Radwind radios.

Second level Technical Support for TSM-8000 (NGM SNMP manager).

Identify the impact of the outages and changes in the customer networks and document all the information in the CARES tool.

Work under call rotation (on call 24 hrs.) every time needed.

Network Routing Specialist 1 Certification (Nokia 7201 SAS, 7450 ESS, 7705 SAR, 7750 SR, 7950 XRS), experience with MPLS, VPN, NAT, Access Control List, DNS, Frame Relay, TDM, Static Routing, OSPF, BGP, ATM, Ethernet, SONET, SDH, LAN, WAN, WLAN, STP, LAG, Broadcast, Multicast, Anycast, VLSM, CIDR, NAT, PAT, DHCP, ICMP, ARP, RIP, BGP, VPWS, VPLS, VPRN, SAP, SDP, MPLS.

Purple recognition on Lean Six Sigma

Basic knowledge on Data Science, CDMA,4G,LTE, 5G, Juniper, Digimon, Active Directory, F5 load balances, 5620 SAM.

Working on AWS training to get the SA Associate.

North America Technical Assistance Center (TAC) Engineer, Plano Texas (February 2010 to October 2011)

Second level Technical Support for Microwave radios MDR-4000(3 DS3) and MDR-6000(16 DS1).

Experience with of Ethernet test set, DS3 and DS1 test set, spectrum analyzer, power meter, waveguides, filters, dehydrators, lightning arrestors, Antennas, attenuators.

Solution for failures in the customer equipment.

Tracking the tickets opened by the customers, with the procedures from the TAC.

Tickets documentation with the procedures indicated in the TAC, with the CARES Tool.

Video Operation Center (VOC) Supervisor, Monterrey Mexico (June 2007- to February 2010)

Troubleshooting in Head End and Video Operation Center (IRDs, Antennas, LNB, L-band Matrix, Processing cards, Encoders, SDI Matrix, Barco Monitors, Kaleidos, STB, wiring infrastructure like fiber, coaxial, Ethernet, Audio and Video, iContol platform).

Experience with tools like MTM-400, Bridgetech probe, Spectrum Analyzer.

Implement and review of process and procedures based on ITIL.

Implement of reports of failures.

Personnel coordination.

Faults escalation with providers.

Vihable, Dialect (Contact Center)

IT Department Leader, Monterrey Mexico (June 2006 –to June 2007)

LAN and WAN Networks Administration, cisco catalyst and Linksys switches, Cisco routers, Harris Microwaves, Cisco access point

IP telephony Administration on Cisco Call Manager.

Linux Server Administration (Firewall and Asterisk), IP voice (SIP, H323), softphones and IPCC Servers, (Windows 2003 Server), IVR.

Data Base Administration (SQL).

Personnel Coordination.

Dealing with suppliers.

We build the 2 Call centers from the scratch, installing computers and software, servers, electric circuits, UPS, wiring, LAN, WAN and IP PBX.

Akra Polyester SA de CV (Outsourcing IBM)

Telecommunications Department Leader, Monterrey Mexico(August 2005 -to May 2006)

Telephony Administration Digital and analog on Lucent PBX.

LAN and Wan Administration, configuration and installation cisco switches, routers and access point.

Personnel Coordination.

Administration and installation of voice and data projects.

Datacraft Services, SA de CV

Senior Engineer, Monterrey Mexico (July 2003 – to August 2005)

Installation and configuration of LAN switches, IP Voice, VPN, Access Technologies.

Extensive experience in Project Management and Telecommunication Networks.

Extensive experience in networks Design, Engineer, Technical Support, Operation and Maintenance Departments.

Redes Vía Satélite, SA de CV

Leader of Facilities and Technical Support (January 2000-May 2003) Engineering and Technical Support Service (March 97 - December 2000)

Nearly 7 years of experience in Design, Engineering, Implementation and Maintenance of Satellite Networks TDMA / DAMA and TDM, Metropolitan Networks, Spread Spectrum Networks, TDM Multiplexers, LAN Switches, Frame Relay Switches, Network Routers using HDLC Encapsulation, PPP, and Cisco routes, ISDN SWITCHES, Videoconference Networks on private lines or over IP. Sales and Technical Support.

Supported customer’s networks around the country with routers running OSPF, voice over frame relay.

Extensive experience with microwave equipment DMC and Harris.

Training:

Network Routing Specialist 1 Certificated (IP certification, Plano, Texas)

MDR-8000 Maintenance and Operations (Plano, Texas)

9500 MPR Operations and Maintenance (Plano, Texas)

TSM-8000 Administration and Operations SNMP Manager (Portland, Oregon)

MDR-4000 Combo (Microwave Digital Radio) (Plano, Texas)

MDR-6000 (Microwave Digital Radio) (Plano, Texas)

Norms and Standards NTSC and PAL Video (Monterrey NL)

Basic MIRANDA iControl SNMP Manager (Montreal, Canadá)

Antennas and Satellites (Monterrey N.L)

Video Concepts (Monterrey N.L)

MPEG Concepts (Monterrey N.L)

Introduction to Encoders (Monterrey N.L)

NMX Operation SNMP Manager (San Jose California)

NMX System Optimization (San Jose California)

Alu Monitoring Tool (Monterrey N.L)

MIRANDA iControl Advanced (Monterrey N.L)

Processes and procedures according to ITIL (Monterrey N.L)

MIRANDA On the job Training (Monterrey N.L)

ATCI Antennas, L Band Matrix and IRD's (Phoenix, Arizona)

TECHTRONICS MTM400 (Monterrey N.L)

Bridgetech Equipment (Monterrey N.L)

Frame Relay Switch, Synchrony Timeplex (Clear Water, Florida E.U)

Frad Ian-150 Timeplex (Clear Water, Florida E.U)

Timeplex Link-2 Multiplexor ( México City)

Cisco Routers (México City)

Premysis Multiplexor (México City)

Network Satellite TDM, TDMA/DAMA Technologies (Monterrey N.L.)

Language:

English, Spanish

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