Customer Service Staff

Stephen Bertrand

904-***-**** *****************@*****.***

I am a studious professional offering excellent communication and customer service. Meeting deadlines and working with a high level of multicultural awareness and adaptability are the standards that aid in my achievement and dedication. Traits that describe my work ethic are: positive, detail-oriented, and driven. I am an expert with problem solving and managing daily functions in a fast paced, encouraging work environment. River and Post 2016 to 6/2018

Server, Trainer

Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation. Managed food delivery for 200+ guests for special events Executed daily production lists and goals

Performed all transactions in a cordial, efficient and professional manner Trained new employees

Provided excellent customer service/experience

Let’s Get Rolling 2017 to 2018

Owner

Oversaw customer service, inventory, cost control and employee and customer base Served as first point of contact to residential services Hired, trained and mentored employees

Exceeded customer expectations and expanded customer base. Sbraga and Company 2010 to 2016

Server, Trainer, Bartender

Assisted staff and guests in building their expertise of fine wine Conducted successful cash audits at the end of each shift. Engendered customer loyalty by remembering personal preferences and guest favorites Provided efficient positive serve and care of all patrons References

Cameron Adams 478-***-****

Kenyatta Johnson 904-***-****

Chris Colcord 904-***-****

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