Active Directory Support

**** ******* *******

Round Lake Beach, IL *****

Email: *************@*****.***

Cell: 847-***-****

Myles Morgan

Position as technical analyst using my technical skills, problem solving skills and my expertise in customer support. Looking to grow and move forward in my career.

Hardware: Wireless routers, Cisco routers, 2950 and 3560 switches, Cat 5e and 6 cables, RJ11, RJ45 connectors, ELO monitors, WLC controllers, AS400, Fortigate firewall and IMS Intel servers, WAP, iPhones, iPads, Lenovo & Dell laptops

Software: Heat, DBaseIII, Peregrine, Remote Desktop, Remedy, Service Now, Connect Wise, Expert Advisor, USD Tracking, Active Directory, MS Office 2016, SAP, Empower, POS, Wi-Fi and VPN, MS Exchange SCCM, Kaseya, Team Viewer

Languages: Light Linux

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Window 8.1, Windows 10 and C/Unix, OS

Messaging Systems: Office365, Outlook, Lotus Notes, Yahoo, G-mail, Eudora

Experience

Procter & Gamble North Chicago, IL 1/2018 - Current

Desktop Support

Imaged Win7, 8 and 10 laptops and provided technical support for P&G employees

Provided O365 Outlook support, Active Directory support for P&G employees

Responsible for printers, wi-fi, switches, and routers troubleshooting

Utilized the Service Now ticketing system to process technical problems

Union Health Services (UHS) Chicago, IL 9/2016 – 12/2017

Support Technician

Supported Thin Clients users, Win XP, Win 7, Win 8 & Win10 w/technical issues

Responsible for setting up Active Directory & Exchange server email accounts

Repaired desktop & laptops for memory, hardrives and software problems

Dmg Mori USA Hoffman Estates, IL 12/2015-5/2016

Support Specialist

Troubleshoot desktop/laptops/iphone/ipad/ issues

Assist users with connectivity VPN/issues & Outlook 2013 issues

Configured email accounts on iOS phones for users

Trustmark Insurance Lake Forest, IL 9/2014-11/2015

Support Analyst

Supported MS Office365 and users with secure/encrypted e-mail messages

Utilized Microsoft Exchange Server to assist clients with distribution list

Remote in with SCCM tool to troubleshoot users with their technical issues

Myles Morgan

Experience

Education

Lake County/IT dept Waukegan, IL 4/2014 – 8/2014

Technical Analyst

Supported Win7 and Win8 migration and O365 users with technical issues

Ran and patched cables to switches, routers and servers in data room

Set up access points for department Wi-Fi usage

Aon/Hewitt Project Lincolnshire, IL 6/2013-12/2013

Technical Specialist

Utilized the Web EX application

Walgreens Corp Lincolnshire, IL 7/2011 – 4/2013

Technical Analyst

Configured switches and routers for servers used at Walgreens stores

Utilized the Linux/Unix commands to restart and maintenance OS for servers

Responsible for Walgreen’s firewall setup and configurations

Mac Neal Hospital Berwyn, IL 4/2011 – 7/2011

Support Analyst

100% phone support for the affiliated hospitals, doctors and specialists

Reset passwords for various applications utilizing Active Directory

Remote in to users screen to take control of computer to solve issues

Rand McNally Skokie, IL 5//2010 - 11/2010

Technical Analyst

100% phone supported customers with technical issues with their GPS

Responsible for doing SQL queries and compiling MS Access databases

Abbott Labs Waukegan, IL 7/2007 - 7/2009

Technical Support/Analyst

100% phone support for thousands of sales reps, scientists w/technical issues

Assisted clients with their air cards, vpn broadband and wireless connectivity issues

Assisted users with their Citrix environment application

DeVry Institute of Technology Chicago, IL 10/1990 – 6/1993

Associates Degree in Computer Information Systems (CIS)

Cert First Training Oak Brook, IL 7/2015 - Current

A+ certification

Continuing classes for Network Security + certification

Contact this candidate